HP ProBook 430 G8 Notebook PCs - Unit Hangs (Stalls) at the HP Logo Screen During Bootup With HP USB-C to USB 3.0 Adapter Is Connected
Unit hangs (Stalls) at the HP logo screen.
When the unit is powered on it hangs (Stalls) at the HP logo screen for approximately two (2) minutes. The issue occurs when the HP USB-C to USB 3.0 Adapter is connected to the unit while it is in AC power mode. The issue does not occur when the unit is in DC (battery power) mode.
Scope
The information in this document applies to the following:
- Firmware
-
BIOS version 01.04.02 and later are impacted.
- Computers
-
HP ProBook 430 G8 Notebook PC
HP ProBook 440 G8 Notebook PC
HP ProBook 450 G8 Notebook PC
HP ProBook 630 G8 Notebook PC
HP ProBook 640 G8 Notebook PC
HP ProBook 650 G8 Notebook PC
- Operating systems
-
Microsoft Windows 11
Microsoft Windows 10 21H2
- Effective date
-
4/11/2023
Document Information
- Current document version
-
1
- Date
-
4/11/2023
Resolution
To resolve this issue, download and install the following SoftPaq to update the HP BIOS and System Firmware.
|
Affected Platforms |
SoftPaq Description |
Release Notes |
SoftPaq Download |
|---|---|---|---|
|
HP ProBook 430 G8 Notebook PC HP ProBook 440 G8 Notebook PC HP ProBook 450 G8 Notebook PC |
HP BIOS and System Firmware (T70/T85/T87/T88/T89/T99) Version: 01.12.00 Revision: A |
https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144586.html |
|
|
HP ProBook 630 G8 Notebook PC HP ProBook 640 G8 Notebook PC HP ProBook 650 G8 Notebook PC |
HP BIOS and System Firmware (T72/T74) Version: 01.12.00 Revision: A |
https://ftp.hp.com/pub/softpaq/sp144001-144500/sp144424.html |
Revision history
This document has been revised according to the information below.
|
Version |
Description |
Date |
|---|---|---|
|
1 |
Initial Release |
4/11/2023 |
Legal information
Notice:
The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
Enter a topic to search our knowledge library
What can we help you with?
Need Help?