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HP Commercial Notebook and Mobile Workstations - Qualcomm Snapdragon X55 LTE+5G WWAN Is Not Recognized in Device Manager

The WWAN device is not identified or detected in Device Manager

The WWAN device is not identified or detected in Device Manager. As a result, the wireless internet connection may not work. This issue is exhibited after the Out Of Box Experience (OOBE) is completed.

Scope

The information in this document applies to the following:

Devices

Qualcomm Snapdragon X55 5G Modem

Firmware Versions Affected

All

Computers

  • HP Elite Dragonfly G2 Notebook PC

  • HP Elite Dragonfly Max Notebook PC

  • HP EliteBook 830 G8 Notebook PC

  • HP EliteBook 840 G8 Notebook PC

  • HP EliteBook 850 G8 Notebook PC

  • HP EliteBook x360 1030 G8 Notebook PC

  • HP EliteBook x360 1040 G8 Notebook PC

  • HP EliteBook x360 830 G8 Notebook PC

  • HP ZBook Firefly 14 inch G8 Mobile Workstation PC

  • HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC

Operating Systems

Microsoft Windows 11

Effective date

1/20/2023

Current document version

1

Date

1/20/2023

Resolution

To resolve this issue, follow the instructions provided below:

  1. Establish an Internet connection with the wired network adapter.

  2. Download and install the following SoftPaq to update the Qualcomm Snapdragon X55 5G WWAN Driver.

Qualcomm Snapdragon X55 5G WWAN Driver download

SoftPaq Description

Release Notes

SoftPaq Download

Qualcomm Snapdragon X55 5G WWAN Driver

Verion: 1.0.0.45

Revision: A

SP144352 Release Notes

SP144352 File Download

NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Revision history

This document has been revised according to the information below.

List of versions

Version

Description

Date

1

Initial Release

1/20/2023

Legal information

Notice:

The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

© Copyright 2023 HP Development Company, L.P.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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