solution Contentsolution Content

HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

During a print job, the printer stops feeding pages, the Edge lighting glows amber, an E4 error displays, and a notification displays on the HP Smart app. When you click the notification, a Paper Jam error message displays.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Automatically clear the jam

Paper jams can be real or false. The printer might report a paper jam even when there is no jam.

On the printer control panel, press the Cancel button to automatically clear the paper jam.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.


    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.