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HP Customer Support - Knowledge Base

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HP Instant Ink - Managing Your Ink or Toner

Sign into your HP Instant Ink account to track shipments, order recycling envelopes, and learn more about Instant Ink or toner cartridges.

Where is my ink or toner?

HP Instant Ink sends ink or toner before you need them, based on your printing volume and cartridge levels. You might not receive cartridges every month, but if you print lots of pages, you might receive several cartridges in a month.

New to the program? Most new printers come with ink or toner cartridges that can be used as part of the Instant Ink program. If you enroll in Instant Ink during initial setup, you will be able to start printing pages in the program right away. In addition, a new set of cartridges will be shipped to you and should arrive within 10 days of enrollment.
Missing a shipment?
1. Sign in to your HP Instant Ink account.
2. Click Instant Ink in the left menu if that option is present.
3. Click Shipment Tracking. You can track previous shipments and see an estimate of your next shipment date (based on current usage). You might have received your last shipment a while ago. If you’ve looked around your workspace for misplaced packages and still can’t locate your shipment, go to HP Instant Ink support for assistance.

Recycle your cartridges

HP Instant Ink makes it easy to recycle your cartridges.

Note:

HP Instant Ink or toner cartridges are the property of HP and must be returned when empty, or when your service is canceled.

Ink cartridges: Postage-paid ink cartridge recycling envelopes are included with most shipments. To maximize environmental benefits, wait until you have three to eight empty ink cartridges, fill the envelope, and then send them back together. If you do not have a postage-paid recycling envelope, either wait for the next shipment or order an extra envelope.
Toner cartridges: Prepaid return address labels for Toner recycling are provided with most shipments. Use the packaging the replacement toner came in to return toner being recycled, or use your own packaging with the supplied label.
To order another envelope or prepaid return address label:
1. Sign in to your HP Instant Ink account
2. Look for HP Smart at the top left of your account page:
  If you see HP Smart on your account page, click Instant Ink > Plan Overview in the left side menu, then click Order a Cartridge Recycling Envelope at the bottom of the Ink Status area.
  
  If you do not see HP Smart on your account page, click Order a Cartridge Recycling Envelope in the Help Center area.
To recycle a non-HP Instant Ink part: Go to hp.com/go/recycle.

Why are my cartridges different?

HP Instant Ink cartridges might not look the way you expected them to.

HP Instant Ink cartridges can be larger than standard cartridges or have a different cartridge number.
When you install Instant Ink cartridges the end might stick out further than standard cartridges. Your printer is designed to work with larger cartridges.

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