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Instant Ink shipment questions

Track shipments and change your shipping or email address.

Note:

Business: Only administrators can make changes in Business accounts.

My ink, toner, or paper replacements have not arrived

HP Instant Ink is a Subscription Service that sends ink, toner, or paper* before you need them, based on your printing volume. You might not receive a shipment every month. If you print a lot, you might receive several shipments in a month.

New to the program? Most new printers come with cartridges that can be used with Instant Ink. If you enroll in Instant Ink during initial setup, you can start printing pages in the program right away. When you provide a delivery address, a new set of cartridges arrives within 10 days. If you select the HP Paper Add-on Service for Instant Ink for an enrolled printer, you receive your paper Welcome Kit within 10 days of being fully subscribed to the Instant Ink plan.

Missing a shipment?

Sign into your account:
- Home / Home Office: Sign into your Instant Ink account
- Business: Sign into your Instant Ink for Business account
Click HP Instant Ink, then Shipment Tracking in the left navigation menu to track previous shipments and see an estimate of your next shipment date.
You might have received your last shipment a while ago. If you cannot locate a shipment, contact HP Instant Ink support for assistance:
- Home / Home Office: HP Instant Ink support
- Business: HP Instant Ink for Business support

*The paper option is not available in all areas. If it is available, the offer appears on your Instant Ink account page. Paper cannot be shipped to PO boxes.

Change or verify your shipping address

Change your shipping address from your HP Instant Ink account page.

Change your shipping address for Home / Home Office

Your account can only have one shipping address.

Sign into your Instant Ink account.
Open Account in the left menu, then Shipping, then Edit Shipping Information.
Make changes, and then click Save.

Change your shipping address for Business

Each enrolled printer can have a different shipping address. You can set a default shipping address to apply to new printers.

Sign into your Instant Ink for Business account.
Click HP Instant Ink, then Overview in the left menu and make sure the printer you want to change is selected.
Click Change next to Shipping in the Plan Details section.
Either select a different address from the list or click Add New Address to create a new shipping address.

To change your default address, see which printers are associated with each address, or add or delete addresses from your list:

Sign into your Instant Ink for Business account.
Click Account, then Shipping in the left menu.

If your shipment went to the wrong address

If your shipment went to the wrong address, contact HP Instant Ink support for assistance:

Home / Home Office: HP Instant Ink support
Business: HP Instant Ink for Business support

Set printer name and location on shipping labels

To make it easier to match shipments to printers, Business Instant Ink customers can set a custom printer name and location for all printers, though this information currently appears only on the shipping labels for LaserJet 3000 and 4000 series printers.

Procedure

Sign into your Instant Ink for Business account.
Click Printers in the left menu, and then click on the printer name you would like to change.
Click the Actions pulldown menu, and then Edit Printer Name or Edit Printer Location.

Change your email address

Change your email address from your HP Instant Ink account page.

Home / Home Office

Sign into your Instant Ink account
Click Account, then Account Profile in the left menu, make the updates, and click Apply Changes.
A confirmation email is sent to your new email address. Open the confirmation email, and then click Confirm email address.

Business

HP sends emails to account administrators. Add or remove administrators to change addresses.

Why are my cartridges different?

HP Instant Ink cartridges contain more ink or toner and may be larger than the cartridges you are used to. They are intended to work in your printer. Please try them.

Instant Ink cartridges may be a different size or have a different number than you expected.

For example, all of these Instant Ink cartridges work in the same printer:

If you cannot install the cartridges or they do not work, Contact HP Instant Ink support for assistance:

Home / Home Office: HP Instant Ink support
Business: HP Instant Ink for Business support

Why is my next shipment marked `Shipment Processing`?

If your next shipment shows Shipment Processing or Next estimated shipment in 1 week in the Ink Shipment section of your account page for more than five days, it means HP was unable to retrieve a tracking number from the carrier.

You should still receive your shipment on time. It might already have been delivered. The message on your account page changes when you install the new cartridge. HP is working to make your tracking information available as soon as possible.

Recycle HP Instant Ink cartridges

HP Instant Ink makes it easy to recycle your ink or toner cartridges.

About this task

Note:

HP Instant Ink or toner cartridges are the property of HP and must be returned when empty, or when your service is canceled.

Procedure

Recycle ink cartridges: Postage-paid recycling envelopes are included with most ink cartridge shipments. To maximize environmental benefits, wait until you have three to eight empty ink cartridges, fill the envelope, and then send them back together. If you do not have a postage-paid recycling envelope, either wait for the next shipment or order an extra envelope.
Recycle toner cartridges: Prepaid return address labels for toner recycling are provided with most shipments. Use the packaging the replacement toner came in to return toner being recycled, or use your own packaging with the supplied label.
Recycle a non-HP Instant Ink part: Go to HP Product return and recycling for more information.
To order another envelope or prepaid return address label:
1. Sign into your account:
  - Home / Home Office: Sign into your Instant Ink account
  - Business: Sign into your Instant Ink for Business account
2. Click HP Instant Ink, then Overview in the left menu.
3. Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.