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Wireless printer connection is lost after router or network settings change

If you purchased a new router, changed your Internet Service Provider (ISP), or changed your network name and password, your printer cannot connect to your network.

Connect a printer with a touchscreen control panel

Use the printer control panel to connect your printer to your network.

Connect the printer to the wireless network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect your printer to your local Wi-Fi network.

  1. Place the printer near the Wi-Fi router.

  2. Make sure paper is loaded in the main tray, and then turn on the printer.

  3. On the printer, select Restore Network Defaults from the Wireless, Settings , or Restore Settings menu.

  4. Get the network name and password. Go to Find Your Wireless WEP, WPA, WPA2 Password for more information.

  5. Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu.

  6. Select the name of your wireless network, and then enter the password.

    Note:

    If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your wireless printer connection or to troubleshoot connection issues.

  1. Print a Wireless Network Test Report:

    • HP printers with a control panel menu: Open the Wireless menu, touch the Setup icon , touch Print Reports, and then touch Wireless Test Report.

    • HP inkjet printers without a control panel menu: Depending on your printer, either press the Wireless button and Information button at the same time, or press the Wireless button and Start Copy Black button at the same time.

    • HP LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu, and then navigate to the Wireless Network Test.

    • HP Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

    • HP Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  2. Review the information on the report, and then follow any instructions on the report to troubleshoot connectivity problems if necessary.

Connect the printer to the wireless network (printers without a touchscreen)

For printers without a display, use Wi-Fi Protected Setup (WPS), HP Smart, or temporarily connect a USB cable to set up the wireless connection.

If one method does not work, try another method.

Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your wireless network.

  1. Place the printer near the Wi-Fi router.

  2. Make sure paper is loaded in the main tray, and then turn on the printer.

  3. On the printer control panel, press and hold the Wireless button for at least 5 seconds or until the light starts blinking. For Tango printers, press and hold the Wireless and Power buttons on the rear of the printer until the blue bar flashes.

  4. Within two minutes, press and hold the WPS button on the router until the connection process begins.

  5. Wait for the light on the printer to stop blinking.

Connect the printer using the HP Smart app

Use the HP Smart app to connect the printer to your wireless network.

  1. Open the HP Smart app. If you do not have HP Smart, download it from 123.hp.com or your app store.

  2. Prepare the printer for a wireless network connection.

    • For most HP printers without a control panel menu: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

    • For HP Envy 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.

    • For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.

    • For HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

  3. Within two hours, follow the guided steps in the HP Smart app to add the printer and set up the wireless connection.

Connect the printer with a temporary USB connection

Use a temporary USB connection from your computer to your printer to connect the printer to your wireless network.

Note:

HP Tango printers do not support setting up a wireless network connection with a USB cable.

Connect the printer with a temporary USB connection (Windows)

Temporarily connect the printer to the computer with a USB cable, and then change the connection to wireless in HP Printer Assistant.

  1. Search Windows for HP, and then click your printer name from the list of results. If the printer software is not installed on your computer, go to 123.hp.com to download and install it.

  2. Click the Utilities tab.

  3. Click Printer Setup & Software, and then click Reconfigure Wireless Settings.

  4. Follow the instructions to change the wireless settings.

  5. When prompted, connect the USB cable and type the WEP or WPA key (network password).

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password (Windows).

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Connect the printer with a temporary USB connection (Mac)

Temporarily connect the printer to the Mac with a USB cable, and then change the connection to wireless in HP Utility.

  1. Connect a USB cable to the USB port on the rear of the printer and to the computer.

  2. Click the Apple icon, and then click System Preferences.

  3. Depending on your OS version, click Print & Scan or Printers & Scanners.

  4. Click the Plus sign, and then click Add Printer or Scanner.

    The Printers & Scanners window
  5. Click the name of your printer with USB under Kind.

  6. Select the name of your printer from the Use menu, and then click Add.

  7. Click the name of your printer, and then click Options & Supplies.

  8. Click Utility, and then click Open Printer Utility.

  9. In HP Utility, click Wireless Setup.

    Clicking Wireless Setup in the HP Utility
  10. Make sure your network displays in the Confirm Wireless Settings window, and then click Continue to complete the wireless configuration.

  11. If your network does not display on the Confirm Wireless Settings window, connect to the correct network.

    1. Select No, I want to choose another network, and then click Continue.

    2. Select your wireless network from the list or type your network SSID in the Wireless Network Name field, and then type your network password in the Password field.

      If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    3. Click Continue.

  12. After the network connection is configured, click Done, and then disconnect the USB cable from the printer and the computer.

    Once the printer connects to the wireless network, the Wireless light on the control panel turns on solid.

  13. In the Printers & Scanners or Print & Scan window, click the name of your printer, click the Minus sign, and then delete the USB installed printer.

  14. Click the Plus sign, and then click Add Printer or Scanner.

  15. Click the name of your printer with the text Bonjour listed under Kind, click the Use or Print Using box, and then select the name of your printer in the pop-up menu.

  16. Click Add to add the printer to the list.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your wireless printer connection or to troubleshoot connection issues.

  1. Print a Wireless Network Test Report:

    • HP printers with a control panel menu: Open the Wireless menu, touch the Setup icon , touch Print Reports, and then touch Wireless Test Report.

    • HP inkjet printers without a control panel menu: Depending on your printer, either press the Wireless button and Information button at the same time, or press the Wireless button and Start Copy Black button at the same time.

    • HP LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu, and then navigate to the Wireless Network Test.

    • HP Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

    • HP Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  2. Review the information on the report, and then follow any instructions on the report to troubleshoot connectivity problems if necessary.


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