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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP LaserJet Enterprise MFP M430, M431, HP LaserJet Managed MFP E42540 - 13.E1 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations related to the output bin.

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. If paper is visible in the output bin, grasp the leading edge and remove it.

    Remove jammed paper
  2. Press the front door release button.

    Press the front door release button
  3. Open the front door.

    Open the front door
  4. Lift the scanner assembly.

    Lift the scanner assembly
  5. Remove any jammed paper.

    Remove jammed paper
  6. Close the scanner assembly.

    Close the scanner assembly
  7. Open the rear door.

    Open the rear door
  8. Remove any jammed paper from the rear door area.

    Remove jammed paper
  9. Close the rear door and the front door.

    Close the rear door and the front door

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