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HP OfficeJet 8010, Pro 8020 and 8030 Printers - Paper jam error

During a print job, the printer stops feeding pages and a Paper Jam error message displays on the printer control panel. This indicates paper might be jammed inside the printer.

Note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Remove paper from the input tray

Remove any loose or jammed paper that is accessible from the input tray area.

Note:

Do not use paper thicker than 105 g/m2 (28 lb bond) for plain paper or 200 g/m2 (110 lb index) for cards.

  1. Remove all paper from the input tray.

  2. Press and hold the two output tray buttons, and then remove the output tray.

    Pressing the two output tray buttons, and then removing the tray
  3. Pull out the input tray.

    Pulling out the input tray
  4. Gently remove any jammed paper and bits of torn paper from the tray area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

    Removing any jammed paper from tray area
  5. Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

  6. Insert the input tray back into the printer, and then reinstall the output tray.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers to help prevent future paper jams.

Remove debris from inside the paper path

When small bits of paper become lodged inside the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer, such as photo paper.

  1. Remove any paper from the input tray, and then load one full-size page of photo paper (letter or A4).

  2. Send a blank print or copy job.

  3. After the paper ejects, pull out the input tray.

    Pulling out the input tray
  4. Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.

    Example of paper and debris inside the tray and roller area
  5. Replace the tray, and then reload normal paper.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    Note:

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


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