hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Enterprise 700 Color MFP M775 - Removal and replacement: Hard-disk drive

This document provides the procedures to remove and replace the hard-disk drive.

Mean time to repair: 10 minutes

Service level: Basic

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Hard-disk drive

CC522-67903

Hard disk drive replacement kit

Required tools

  • #2 Phillips screwdriver with a magnetic tip.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Make sure that the printer initializes to a Ready state.

Print a configuration page to make sure that the printer is functioning correctly.

Remove the HDD

Follow these steps to remove the HDD.

  1. Loosen two thumb screws.

    Remove the HDD (1 of 4)

    Remove the HDD (1 of 4)
  2. Pull the formatter straight out of the product to remove it.

    Remove the HDD (2 of 4)

    Remove the HDD (2 of 4)
  3. Hold the locking lever on the black plastic HDD case in the release position.

    CAUTION:

    The black plastic HDD case is fragile.

    Remove the HDD (3 of 4)

    Remove the HDD (3 of 4)
  4. Slide the black plastic HDD case in the direction of the arrow to remove it.

    Remove the HDD (4 of 4)

    Remove the HDD (4 of 4)

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Replace the HDD

Follow these steps to replace the HDD.

  1. Carefully slide the replacement HDD into the black plastic case (callout 1), and secure the side rails (callout 2) of the black plastic case.

    Replace the HDD (1 of 7)

    Replace the HDD (1 of 7)
  2. Reinstall the HDD. When the HDD is reinstalled, make sure that the HDD is flat against the formatter PCA, and that the locking lever (callout 1) snaps into the locked position.

    Replace the HDD (2 of 7)

    Replace the HDD (2 of 7)
  3. Slide the formatter into the printer.

    Replace the HDD (3 of 7)

    Replace the HDD (3 of 7)
  4. Tighten two thumbscrews.

    Replace the HDD (4 of 7)

    Replace the HDD (4 of 7)
  5. Go to www.hp.com/go/lj700colorMFPM775_firmware. Click the operating system, and then select the download for the product.

    Replace the HDD (5 of 7)

    Replace the HDD (5 of 7)
  6. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension.

  7. Insert the USB flash drive into the USB port on the product control panel.

  8. Connect the network and fax cables.

    Replace the HDD (6 of 7)

    Replace the HDD (6 of 7)
  9. Connect the power cable, and then press the power button to turn the printer on.

    Replace the HDD (7 of 7)

    Replace the HDD (7 of 7)
  10. The following message displays on the control panel: Error: 99.09.63 Incorrect Disk. Touch the OK button to continue.

  11. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  12. Touch the down arrow button to scroll to 6 Manage Disk. Touch the OK button to select it.

  13. Touch the down arrow button to scroll to 4 Clear Disk PWD. Touch the OK button to select it.

  14. The message Proceed with Requested Action displays. Touch the OK button to select it.

  15. Touch the Back button to return to the Pre-Boot menu home screen.

  16. Touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  17. Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.

  18. Touch the down arrow button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.

  19. Several .bdl files might be listed. Touch the down arrow button to scroll to the firmware upgrade file that you downloaded in step 5. Touch the OK button to select it.

    Note:

    If no .bdl files are listed, try saving the file to a different USB flash drive.

  20. Wait while the file transfers. When the transfer is complete, the message Complete displays on the screen.

  21. Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Lithuania

hp-detect-load-my-device-portlet

Actions
Loading...