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HP Printers - Ink not drying

Printouts are damp or smudge when handled.

This issue is typically the result of paper not absorbing the ink properly.

Check your paper, print settings, and source file

Make sure your print job is set up for optimal print quality results.

  1. Check the paper type and condition: Make sure the paper is appropriate for the print job and in good condition.

    • Some paper might not absorb ink as well as others, causing faded or smeared prints. Plain paper with ColorLok technology works well for text and documents with graphics. For photos, HP recommends HP Advanced Photo Paper.

    • Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark, horizontal defects.

  2. Load paper according to the print side:

    • For inkjet printers with a rear Load Tray, load the print side facing up.

    • For inkjet printers with a front Load Tray, load the print side facing down.

  3. Check the print job settings:

    • From the application you are printing from, click File > Print, and then click Options, Printer Setup, or Preferences, or open the Paper Type/Quality or Media & Quality menu.

    • Make sure the color, paper type, paper size, and quality settings are correct for your print job.

  4. Check the quality of your source photo or document: Use editing tools to improve colors, brightness, contrast, and any other appearance settings. Higher resolution photographs and graphics result in clearer prints with more accurate colors.