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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08032200

Version: 1

HP Pavilion 14, 15 Laptop PCs - Battery capacity drains rapidly during normal usage

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Jan-2022

Last updated : 05-Jan-2022

DESCRIPTION
Battery capacity drains rapidly during normal usage. This occurs when using an outdated version of the graphics driver.

SCOPE
The information in this document applies to the following:
GPU:
Intel TGL-U + MX350(N17S-G5)/MX450(N18S-G5) GPU
Drivers/Applications:
NVIDIA Graphics Driver - Any version prior to version 27.21.14.7190
Computers:
  • HP Pavilion Laptop PC 14-dv0000
  • HP Pavilion Laptop PC 15-eg0000
Operating Systems:
Microsoft Windows 10 20H2
RESOLUTION
To recover from this issue, download and install the following SoftPaq to update the graphics driver to version v27.21.14.7219 or later:
SoftPaq Description
Release Notes
Download SoftPaq
NVIDIA Graphics Driver
Version: 30.0.14.7219
Revision: C
note:
A more recent version of this software may be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads.

Hardware platforms affected : HP Pavilion Laptop PC 14-dv0000, HP Pavilion Laptop PC 15-eg0000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08032200

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