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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07109648

Version: 1

HP Commercial Notebook PCs - F1 Through F12 Internal Keyboard Keys May Stop Responding After Booting to BIOS Menu

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Apr-2021

Last updated : 15-Apr-2021

DESCRIPTION
The F1/F2/F3/F4/F5/F6/F7/F8/F9/F10/F11/F12 internal keyboard keys may stop responding while connected to a dock.
This issue occurs after booting to PXE using ipv4/ipv6 and then rebooting the computer into the BIOS menu.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 830 G8 Notebook PC
  • HP EliteBook 840 G8 Notebook PC
  • HP EliteBook 850 G8 Notebook PC
  • HP EliteBook x360 830 G8 Notebook PC
Operating Systems:
Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
HP BIOS and System Firmware (T76)
Version: 01.01.32
Revision: A
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 830 G8 Notebook PC, HP EliteBook 840 G8 Notebook PC, HP EliteBook 850 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07109648

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