The video content lags (slow), and there is no audio output heard from the external monitor. This occurs when the Movies & TV app is paused (for approximately 5 minutes), display mode is changed to
Duplicate > Extend > Second screen only > Duplicate, and then playback mode resumed.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06979959
Version: 1
HP ProBook 4x0, 6x0 G8 Notebook PCs - Video Lags, No Sound When Display Mode Is Switched After Pause and Resume Playback
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 08-Dec-2020
Last updated : 08-Dec-2020
The information in this document applies to the following:
Computers:
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HP ProBook 430 G8 Notebook PC
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HP ProBook 440 G8 Notebook PC
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HP ProBook 450 G8 Notebook PC
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HP ProBook 630 G8 Notebook PC
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HP ProBook 640 G8 Notebook PC
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HP ProBook 650 G8 Notebook PC
Operating Systems:
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Microsoft Windows 10 19H2 (Version 1909)
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Microsoft Windows 10 20H1 (Version 2004)
To recover from this issue, restart the computer.
To resolve this issue, download and install the following SoftPaq to update the audio driver:
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SoftPaq Description
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Release Notes
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Download SoftPaq
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Realtek HD Audio Driver
Version: 15.9013.4426.21
Revision: Q |
note:A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.
Hardware platforms affected :
HP ProBook 430 G8 Notebook PC, HP ProBook 440 G8 Notebook PC, HP ProBook 450 G8 Notebook PC, HP ProBook 630 G8 Notebook PC, HP ProBook 640 G8 Notebook PC, HP ProBook 650 G8 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06979959
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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