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HP LaserJet Pro MFP M521 - Language not available on the control panel during set up

Issue

After buying a new HP LaserJet Pro MFP M521, the preferred language is not available to select on the control panel. The only languages available are English, Spanish, French, Italian, and German.

Solution

Update the firmware using the HP Printer Update utility.
  1. Set the language and country to a temporary setting.
    1. Select English as the language. You can change this later.
    2. Select your home country.
    3. Select Self-Managed.
    4. Select Yes to confirm.
  2. From the home screen, select the network icon to display the IP address.
  3. Take note of the IP address for a later step.
  4. Connect a network cable to the printer. Make sure it's the same network to which the computer is connected.
  5. Go to HP.com.
  6. Expand the Driver - Universal Print Driver section.
  7. Download and install the driver.
    note:
    Do not skip this step. You must have a print driver installed in order to update the firmware.
    1. Locate the HP Universal Print Driver for Windows PCL6 (64-bit), click Download and click Run.
    2. Click Unzip.
    3. Follow the on-screen prompts, select Traditional Mode, and then select the Add a TCP/IP address option.
    4. Type the IP address you noted previously.
    5. Follow the on-screen prompts to complete the installation.
  8. Return to the HP.com download page, and expand the firmware section.
  9. Download and update the firmware.
    note:
    The firmware revision number might be the same version installed the printer. Download and update this version anyway. It is the same revision of firmware, but all languages are included. For detailed instructions, or for a video demonstration, go to HP LaserJet Pro - Update the printer firmware and follow the HP Printer Update utility method.
    1. Locate the HP LaserJet Pro Series Firmware Update Utility .exe file.
    2. Click Download, and then click Run.
    3. When the HP Printer Update utility launches on the computer, select the printer, and then click Update.
    4. Follow the on-screen instructions to complete the installation, and then click the OK button to close the utility.
  10. Change the language and country setting from the printer control panel.
    1. From the printer Home screen, select the Tools icon to open the Setup menu.
    2. Select System Setup.
      Figure : Setup menu
    3. Select Language.
      Figure : System Setup menu, selecting Language option
    4. Select the preferred language and click Yes to confirm.

Applicable printers

This document applies to the following printers:
  • HP LaserJet Pro MFP M521dn
  • HP LaserJet Pro MFP M521dw

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