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HP Business PCs - Windows 7 Extended Support from Microsoft Is Now End of Life

This document applies to all HP business computers released with Windows 7.
Microsoft ended extended support for Windows 7 on 14 January 2020. Microsoft no longer provides security updates for Windows 7.

Should you upgrade to Windows 10?

If you have been waiting to upgrade your Windows 7 device to a device running Windows 10, now is the right time. For information about new HP commercial PCs, review options on hp.com.

What if I want to keep my old device and upgrade to Windows 10?

If you need to keep your current device and want to upgrade to Windows 10, you might already have an upgrade available. If you purchased a device with a Windows 10 downgrade key to Windows 7, your device already has the correct license to install Windows 10. Use HP Cloud Recovery Download Tool to acquire a recovery image of Windows 10 for your device. To get started, go to Using HP Cloud Recovery Download Tool.

What if I don’t have Windows 10 license rights?

If your device did not come with Windows 10, you will need to acquire a Windows 10 license from Microsoft. To start this process, HP recommends that you do the following:
  • Verify that your device meets the Windows 10 minimum requirements.
  • Acquire a Windows 10 license from Microsoft.
  • Convert your device's TPM to version 2.0 or later.
  • Be sure your BIOS is not set to Legacy Mode. (Device Guard is supported only on 2015 and newer devices with Windows 10 Professional and Enterprise editions.)
  • Fully test Windows 10 on your device and confirm that it meets your performance expectations. For more information, refer to Microsoft’s Upgrade Readiness guide (in English).

Devices older than August 2013 might not support Windows 10.

HP did not test Windows 10 on devices manufactured before August 2013. If your device was manufactured before August 2013, it is likely that your device does not support Windows 10. HP strongly recommends that you purchase a new device to use Windows 10. For more information, go to the HP Products Tested with Windows 10 list.
If you still want to use Windows 10 on an untested system, go to the Windows support site for information and support.

What if I plan to continue to use Windows 7 through a Microsoft extended support program or without security updates from Microsoft?

If you plan to continue using Windows 7 after 14 January 2020, either through one of Microsoft’s extended support programs or accepting the increased risk of no security updates from Microsoft, HP will continue to service the drivers and hardware through the warranty period of the device running Windows 7. HP may, in its discretion, offer assistance by investigating solutions with component manufacturers. For more information, please refer to your warranty card.

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