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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06248988

Version: 1

HP ENVY 13 Notebook, 13 and 15 x360 Convertible PCs - Available Memory Is Reduced After BIOS Is Upgraded to F.31 or F.32

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Feb-2019

Last updated : 15-Mar-2019

DESCRIPTION
The available system memory is reduced by approximately 1 GB. This occurs after updating the BIOS to F.31 or F.32.

Configuration: 8.00 GB Memory installed (unformatted):
  • Available memory before upgrading the BIOS: 6.69 GB (formatted)
  • Available memory after upgrading the BIOS: 5.96 GB (formatted)

SCOPE
The information in this document applies to the following:
BIOS:
  • BIOS F.31 (SP93068)
  • BIOS F.32 (SP93294)

Computers:
  • HP ENVY 13-ag0000 x360 Convertible PC series
  • HP ENVY 13-ag0000 x360 Convertible PC series CTO
  • HP ENVY 13m-ag0000 x360 Convertible PC series
  • HP ENVY 13m-ag0000 x360 Convertible PC series CTO
  • HP ENVY 13z-ag000 x360 Convertible PC series CTO
  • HP ENVY 15-cn000 x360 Convertible PC series
  • HP ENVY 15m-cn000 x360 Convertible PC series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
Update the BIOS to version F.33 to regain the 1 GB of memory. Download and install the following SoftPaq to update the BIOS.
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (AMD Processors)
Version: F.33
Revision: A

Hardware platforms affected : HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 15-cn0000 x360 Convertible PC, HP ENVY 15m-cn0000 x360 Convertible PC, HP ENVY x360 - 13-ag0000 CTO, HP ENVY x360 - 13-ag0000au, HP ENVY x360 - 13-ag0000nb, HP ENVY x360 - 13-ag0000ne, HP ENVY x360 - 13-ag0000nf, HP ENVY x360 - 13-ag0000nia, HP ENVY x360 - 13-ag0000nk, HP ENVY x360 - 13-ag0000no, HP ENVY x360 - 13-ag0000np, HP ENVY x360 - 13-ag0000nt, HP ENVY x360 - 13-ag0000nv, HP ENVY x360 - 13-ag0000nw, HP ENVY x360 - 13-ag0000nx, HP ENVY x360 - 13-ag0000ur, HP ENVY x360 - 13-ag0001au, HP ENVY x360 - 13-ag0001la, HP ENVY x360 - 13-ag0001na, HP ENVY x360 - 13-ag0001ne, HP ENVY x360 - 13-ag0001nf, HP ENVY x360 - 13-ag0001ng, HP ENVY x360 - 13-ag0001nia, HP ENVY x360 - 13-ag0001nk, HP ENVY x360 - 13-ag0001nn, HP ENVY x360 - 13-ag0001no, HP ENVY x360 - 13-ag0001np, HP ENVY x360 - 13-ag0001ns, HP ENVY x360 - 13-ag0001nt, HP ENVY x360 - 13-ag0001nv, HP ENVY x360 - 13-ag0001nw, HP ENVY x360 - 13-ag0001nx, HP ENVY x360 - 13-ag0001ur, HP ENVY x360 - 13-ag0002au, HP ENVY x360 - 13-ag0002la, HP ENVY x360 - 13-ag0002na, HP ENVY x360 - 13-ag0002nf, HP ENVY x360 - 13-ag0002ng, HP ENVY x360 - 13-ag0002ni, HP ENVY x360 - 13-ag0002nia, HP ENVY x360 - 13-ag0002nn, HP ENVY x360 - 13-ag0002no, HP ENVY x360 - 13-ag0002ns, HP ENVY x360 - 13-ag0002nt, HP ENVY x360 - 13-ag0002nx, HP ENVY x360 - 13-ag0002sa, HP ENVY x360 - 13-ag0002ur, HP ENVY x360 - 13-ag0003au, HP ENVY x360 - 13-ag0003la, HP ENVY x360 - 13-ag0003na, HP ENVY x360 - 13-ag0003nf, HP ENVY x360 - 13-ag0003ng, HP ENVY x360 - 13-ag0003ni, HP ENVY x360 - 13-ag0003nk, HP ENVY x360 - 13-ag0003nn, HP ENVY x360 - 13-ag0003np, HP ENVY x360 - 13-ag0003nx, HP ENVY x360 - 13-ag0003sa, HP ENVY x360 - 13-ag0003ur, HP ENVY x360 - 13-ag0004au, HP ENVY x360 - 13-ag0004la, HP ENVY x360 - 13-ag0004nb, HP ENVY x360 - 13-ag0004nc, HP ENVY x360 - 13-ag0004nf, HP ENVY x360 - 13-ag0004ng, HP ENVY x360 - 13-ag0004ni, HP ENVY x360 - 13-ag0004nn, HP ENVY x360 - 13-ag0004nw, HP ENVY x360 - 13-ag0004nx, HP ENVY x360 - 13-ag0004ur, HP ENVY x360 - 13-ag0005au, HP ENVY x360 - 13-ag0005ng, HP ENVY x360 - 13-ag0005nl, HP ENVY x360 - 13-ag0005nn, HP ENVY x360 - 13-ag0005np, HP ENVY x360 - 13-ag0005nv, HP ENVY x360 - 13-ag0005nw, HP ENVY x360 - 13-ag0005nx, HP ENVY x360 - 13-ag0005ur, HP ENVY x360 - 13-ag0006au, HP ENVY x360 - 13-ag0006nc, HP ENVY x360 - 13-ag0006nf, HP ENVY x360 - 13-ag0006nl, HP ENVY x360 - 13-ag0006nw, HP ENVY x360 - 13-ag0006ur, HP ENVY x360 - 13-ag0007au, HP ENVY x360 - 13-ag0007ca, HP ENVY x360 - 13-ag0007nf, HP ENVY x360 - 13-ag0007ni, HP ENVY x360 - 13-ag0007ur, HP ENVY x360 - 13-ag0008au, HP ENVY x360 - 13-ag0008nf, HP ENVY x360 - 13-ag0009au, HP ENVY x360 - 13-ag0009nb, HP ENVY x360 - 13-ag0009nf, HP ENVY x360 - 13-ag0009ng, HP ENVY x360 - 13-ag0009nl, HP ENVY x360 - 13-ag0010au, HP ENVY x360 - 13-ag0010ca, HP ENVY x360 - 13-ag0010nc, HP ENVY x360 - 13-ag0010nf, HP ENVY x360 - 13-ag0010nl, HP ENVY x360 - 13-ag0010ur, HP ENVY x360 - 13-ag0011au, HP ENVY x360 - 13-ag0011nf, HP ENVY x360 - 13-ag0011nn, HP ENVY x360 - 13-ag0011nv, HP ENVY x360 - 13-ag0011ur, HP ENVY x360 - 13-ag0012au, HP ENVY x360 - 13-ag0012nf, HP ENVY x360 - 13-ag0012ur, HP ENVY x360 - 13-ag0013au, HP ENVY x360 - 13-ag0013nf, HP ENVY x360 - 13-ag0013ur, HP ENVY x360 - 13-ag0014au, HP ENVY x360 - 13-ag0014ur, HP ENVY x360 - 13-ag0015au, HP ENVY x360 - 13-ag0015ur, HP ENVY x360 - 13-ag0016au, HP ENVY x360 - 13-ag0016nb, HP ENVY x360 - 13-ag0016nn, HP ENVY x360 - 13-ag0016ur, HP ENVY x360 - 13-ag0017au, HP ENVY x360 - 13-ag0017nn, HP ENVY x360 - 13-ag0017ur, HP ENVY x360 - 13-ag0018au, HP ENVY x360 - 13-ag0018nn, HP ENVY x360 - 13-ag0018ur, HP ENVY x360 - 13-ag0019au, HP ENVY x360 - 13-ag0019nn, HP ENVY x360 - 13-ag0019ur, HP ENVY x360 - 13-ag0020au, HP ENVY x360 - 13-ag0020nn, HP ENVY x360 - 13-ag0020ur, HP ENVY x360 - 13-ag0021au, HP ENVY x360 - 13-ag0021nn, HP ENVY x360 - 13-ag0021ur, HP ENVY x360 - 13-ag0022au, HP ENVY x360 - 13-ag0022ur, HP ENVY x360 - 13-ag0023au, HP ENVY x360 - 13-ag0023ur, HP ENVY x360 - 13-ag0024au, HP ENVY x360 - 13-ag0024nn, HP ENVY x360 - 13-ag0024ur, HP ENVY x360 - 13-ag0025au, HP ENVY x360 - 13-ag0025ur, HP ENVY x360 - 13-ag0026au, HP ENVY x360 - 13-ag0026ur, HP ENVY x360 - 13-ag0027au, HP ENVY x360 - 13-ag0027ur, HP ENVY x360 - 13-ag0028au, HP ENVY x360 - 13-ag0028ur, HP ENVY x360 - 13-ag0029au, HP ENVY x360 - 13-ag0029ur, HP ENVY x360 - 13-ag0030au, HP ENVY x360 - 13-ag0030ur, HP ENVY x360 - 13-ag0031au, HP ENVY x360 - 13-ag0032au, HP ENVY x360 - 13-ag0033au, HP ENVY x360 - 13-ag0034au, HP ENVY x360 - 13-ag0035au, HP ENVY x360 - 13-ag0036au, HP ENVY x360 - 13-ag0037au, HP ENVY x360 - 13-ag0038au, HP ENVY x360 - 13-ag0039au, HP ENVY x360 - 13-ag0040au, HP ENVY x360 - 13-ag0041au, HP ENVY x360 - 13-ag0042au, HP ENVY x360 - 13-ag0043au, HP ENVY x360 - 13-ag0044au, HP ENVY x360 - 13-ag0045au, HP ENVY x360 - 13-ag0046au, HP ENVY x360 - 13-ag0051la, HP ENVY x360 - 13-ag0052la, HP ENVY x360 - 13-ag0053la, HP ENVY x360 - 13-ag0140nd, HP ENVY x360 - 13-ag0300nz, HP ENVY x360 - 13-ag0301ng, HP ENVY x360 - 13-ag0302ng, HP ENVY x360 - 13-ag0304ng, HP ENVY x360 - 13-ag0305ng, HP ENVY x360 - 13-ag0500nd, HP ENVY x360 - 13-ag0502na, HP ENVY x360 - 13-ag0502sa, HP ENVY x360 - 13-ag0503na, HP ENVY x360 - 13-ag0560nd, HP ENVY x360 - 13-ag0590nd, HP ENVY x360 - 13-ag0600ng, HP ENVY x360 - 13-ag0600nz0, HP ENVY x360 - 13-ag0601ng, HP ENVY x360 - 13-ag0602nz, HP ENVY x360 - 13-ag0605nz, HP ENVY x360 - 13-ag0700ng, HP ENVY x360 - 13-ag0801no, HP ENVY x360 - 13-ag0804no, HP ENVY x360 - 13-ag0807nz, HP ENVY x360 - 13-ag0808no, HP ENVY x360 - 13-ag0900ng, HP ENVY x360 - 13-ag0998na, HP ENVY x360 - 13-ag0999na, HP ENVY x360 - 13-ag0999nf, HP ENVY x360 - 13m-ag0000 CTO, HP ENVY x360 - 13m-ag0001dx, HP ENVY x360 - 13m-ag0002dx, HP ENVY x360 - 13z-ag000 CTO, HP ENVY x360 - 15-cn0000 CTO, HP ENVY x360 - 15-cn0000na, HP ENVY x360 - 15-cn0000nd, HP ENVY x360 - 15-cn0000ne, HP ENVY x360 - 15-cn0000nf, HP ENVY x360 - 15-cn0000nh, HP ENVY x360 - 15-cn0000ni, HP ENVY x360 - 15-cn0000nia, HP ENVY x360 - 15-cn0000nl, HP ENVY x360 - 15-cn0000no, HP ENVY x360 - 15-cn0000np, HP ENVY x360 - 15-cn0000nt, HP ENVY x360 - 15-cn0000nw, HP ENVY x360 - 15-cn0000nx, HP ENVY x360 - 15-cn0000tu, HP ENVY x360 - 15-cn0000tx, HP ENVY x360 - 15-cn0000ur, HP ENVY x360 - 15-cn0001la, HP ENVY x360 - 15-cn0001na, HP ENVY x360 - 15-cn0001nc, HP ENVY x360 - 15-cn0001ne, HP ENVY x360 - 15-cn0001nf, HP ENVY x360 - 15-cn0001ng, HP ENVY x360 - 15-cn0001nh, HP ENVY x360 - 15-cn0001ni, HP ENVY x360 - 15-cn0001nia, HP ENVY x360 - 15-cn0001nl, HP ENVY x360 - 15-cn0001nn, HP ENVY x360 - 15-cn0001no, HP ENVY x360 - 15-cn0001np, HP ENVY x360 - 15-cn0001nw, HP ENVY x360 - 15-cn0001nx, HP ENVY x360 - 15-cn0001tu, HP ENVY x360 - 15-cn0001tx, HP ENVY x360 - 15-cn0001ur, HP ENVY x360 - 15-cn0002la, HP ENVY x360 - 15-cn0002ne, HP ENVY x360 - 15-cn0002nf, HP ENVY x360 - 15-cn0002ng, HP ENVY x360 - 15-cn0002nh, HP ENVY x360 - 15-cn0002nia, HP ENVY x360 - 15-cn0002nk, HP ENVY x360 - 15-cn0002no, HP ENVY x360 - 15-cn0002np, HP ENVY x360 - 15-cn0002nx, HP ENVY x360 - 15-cn0002tu, HP ENVY x360 - 15-cn0002tx, HP ENVY x360 - 15-cn0002ur, HP ENVY x360 - 15-cn0003ca, HP ENVY x360 - 15-cn0003na, HP ENVY x360 - 15-cn0003nf, HP ENVY x360 - 15-cn0003ng, HP ENVY x360 - 15-cn0003nia, HP ENVY x360 - 15-cn0003nk, HP ENVY x360 - 15-cn0003no, HP ENVY x360 - 15-cn0003np, HP ENVY x360 - 15-cn0003nx, HP ENVY x360 - 15-cn0003tu, HP ENVY x360 - 15-cn0003tx, HP ENVY x360 - 15-cn0003ur, HP ENVY x360 - 15-cn0004na, HP ENVY x360 - 15-cn0004nf, HP ENVY x360 - 15-cn0004ng, HP ENVY x360 - 15-cn0004no, HP ENVY x360 - 15-cn0004np, HP ENVY x360 - 15-cn0004nx, HP ENVY x360 - 15-cn0004tu, HP ENVY x360 - 15-cn0004tx, HP ENVY x360 - 15-cn0004ur, HP ENVY x360 - 15-cn0005na, HP ENVY x360 - 15-cn0005nc, HP ENVY x360 - 15-cn0005nf, HP ENVY x360 - 15-cn0005ng, HP ENVY x360 - 15-cn0005ni, HP ENVY x360 - 15-cn0005nia, HP ENVY x360 - 15-cn0005no, HP ENVY x360 - 15-cn0005np, HP ENVY x360 - 15-cn0005nx, HP ENVY x360 - 15-cn0005tu, HP ENVY x360 - 15-cn0005tx, HP ENVY x360 - 15-cn0005ur, HP ENVY x360 - 15-cn0006na, HP ENVY x360 - 15-cn0006nc, HP ENVY x360 - 15-cn0006ng, HP ENVY x360 - 15-cn0006nia, HP ENVY x360 - 15-cn0006nw, HP ENVY x360 - 15-cn0006nx, HP ENVY x360 - 15-cn0006tu, HP ENVY x360 - 15-cn0006tx, HP ENVY x360 - 15-cn0006ur, HP ENVY x360 - 15-cn0007na, HP ENVY x360 - 15-cn0007nf, HP ENVY x360 - 15-cn0007ng, HP ENVY x360 - 15-cn0007nn, HP ENVY x360 - 15-cn0007nw, HP ENVY x360 - 15-cn0007nx, HP ENVY x360 - 15-cn0007tu, HP ENVY x360 - 15-cn0007tx, HP ENVY x360 - 15-cn0007ur, HP ENVY x360 - 15-cn0008ca, HP ENVY x360 - 15-cn0008na, HP ENVY x360 - 15-cn0008nf, HP ENVY x360 - 15-cn0008ng, HP ENVY x360 - 15-cn0008ni, HP ENVY x360 - 15-cn0008nl, HP ENVY x360 - 15-cn0008np, HP ENVY x360 - 15-cn0008tu, HP ENVY x360 - 15-cn0008tx, HP ENVY x360 - 15-cn0008ur, HP ENVY x360 - 15-cn0009nf, HP ENVY x360 - 15-cn0009ni, HP ENVY x360 - 15-cn0009tx, HP ENVY x360 - 15-cn0009ur, HP ENVY x360 - 15-cn0010tx, HP ENVY x360 - 15-cn0010ur, HP ENVY x360 - 15-cn0011tx, HP ENVY x360 - 15-cn0011ur, HP ENVY x360 - 15-cn0012ni, HP ENVY x360 - 15-cn0012tx, HP ENVY x360 - 15-cn0012ur, HP ENVY x360 - 15-cn0013nf, HP ENVY x360 - 15-cn0013ni, HP ENVY x360 - 15-cn0013nr, HP ENVY x360 - 15-cn0013nw, HP ENVY x360 - 15-cn0013tx, HP ENVY x360 - 15-cn0013ur, HP ENVY x360 - 15-cn0014nf, HP ENVY x360 - 15-cn0014ni, HP ENVY x360 - 15-cn0014nw, HP ENVY x360 - 15-cn0014tx, HP ENVY x360 - 15-cn0014ur, HP ENVY x360 - 15-cn0015nf, HP ENVY x360 - 15-cn0015nia, HP ENVY x360 - 15-cn0015tx, HP ENVY x360 - 15-cn0015ur, HP ENVY x360 - 15-cn0016nf, HP ENVY x360 - 15-cn0016tx, HP ENVY x360 - 15-cn0016ur, HP ENVY x360 - 15-cn0017nia, HP ENVY x360 - 15-cn0017tx, HP ENVY x360 - 15-cn0017ur, HP ENVY x360 - 15-cn0018tx, HP ENVY x360 - 15-cn0018ur, HP ENVY x360 - 15-cn0019tx, HP ENVY x360 - 15-cn0019ur, HP ENVY x360 - 15-cn0020tx, HP ENVY x360 - 15-cn0020ur, HP ENVY x360 - 15-cn0021tx, HP ENVY x360 - 15-cn0021ur, HP ENVY x360 - 15-cn0022tx, HP ENVY x360 - 15-cn0022ur, HP ENVY x360 - 15-cn0023nia, HP ENVY x360 - 15-cn0023nn, HP ENVY x360 - 15-cn0023tx, HP ENVY x360 - 15-cn0023ur, HP ENVY x360 - 15-cn0024nia, HP ENVY x360 - 15-cn0024tx, HP ENVY x360 - 15-cn0024ur, HP ENVY x360 - 15-cn0025nn, HP ENVY x360 - 15-cn0025tx, HP ENVY x360 - 15-cn0025ur, HP ENVY x360 - 15-cn0026nn, HP ENVY x360 - 15-cn0026tx, HP ENVY x360 - 15-cn0026ur, HP ENVY x360 - 15-cn0027nn, HP ENVY x360 - 15-cn0027ur, HP ENVY x360 - 15-cn0028nn, HP ENVY x360 - 15-cn0028ur, HP ENVY x360 - 15-cn0029nn, HP ENVY x360 - 15-cn0029ur, HP ENVY x360 - 15-cn0030nn, HP ENVY x360 - 15-cn0030ur, HP ENVY x360 - 15-cn0031ur, HP ENVY x360 - 15-cn0032nia, HP ENVY x360 - 15-cn0032ur, HP ENVY x360 - 15-cn0033nn, HP ENVY x360 - 15-cn0033ur, HP ENVY x360 - 15-cn0034nia, HP ENVY x360 - 15-cn0034nn, HP ENVY x360 - 15-cn0034ur, HP ENVY x360 - 15-cn0035nia, HP ENVY x360 - 15-cn0035ur, HP ENVY x360 - 15-cn0036ur, HP ENVY x360 - 15-cn0037ur, HP ENVY x360 - 15-cn0038nn, HP ENVY x360 - 15-cn0038ur, HP ENVY x360 - 15-cn0039ur, HP ENVY x360 - 15-cn0040ur, HP ENVY x360 - 15-cn0041ur, HP ENVY x360 - 15-cn0052la, HP ENVY x360 - 15-cn0057nb, HP ENVY x360 - 15-cn0069nb, HP ENVY x360 - 15-cn0081nb, HP ENVY x360 - 15-cn0082nb, HP ENVY x360 - 15-cn0088nb, HP ENVY x360 - 15-cn0100nb, HP ENVY x360 - 15-cn0100nd, HP ENVY x360 - 15-cn0100ng, HP ENVY x360 - 15-cn0101ng, HP ENVY x360 - 15-cn0102ng, HP ENVY x360 - 15-cn0107nb, HP ENVY x360 - 15-cn0108nb, HP ENVY x360 - 15-cn0110nb, HP ENVY x360 - 15-cn0114nb, HP ENVY x360 - 15-cn0124nb, HP ENVY x360 - 15-cn0200ng, HP ENVY x360 - 15-cn0201ng, HP ENVY x360 - 15-cn0300nd, HP ENVY x360 - 15-cn0302ng, HP ENVY x360 - 15-cn0303ng, HP ENVY x360 - 15-cn0304ng, HP ENVY x360 - 15-cn0305ng, HP ENVY x360 - 15-cn0312ng, HP ENVY x360 - 15-cn0350nd, HP ENVY x360 - 15-cn0400ng, HP ENVY x360 - 15-cn0450nz, HP ENVY x360 - 15-cn0500nz, HP ENVY x360 - 15-cn0503na, HP ENVY x360 - 15-cn0504na, HP ENVY x360 - 15-cn0505na, HP ENVY x360 - 15-cn0506na, HP ENVY x360 - 15-cn0600ng, HP ENVY x360 - 15-cn0600nz0, HP ENVY x360 - 15-cn0650nz0, HP ENVY x360 - 15-cn0700ng, HP ENVY x360 - 15-cn0701ng, HP ENVY x360 - 15-cn0702ng, HP ENVY x360 - 15-cn0755nd, HP ENVY x360 - 15-cn0798no, HP ENVY x360 - 15-cn0799no, HP ENVY x360 - 15-cn0800nz0, HP ENVY x360 - 15-cn0807nz, HP ENVY x360 - 15-cn0850nd, HP ENVY x360 - 15-cn0850nz0, HP ENVY x360 - 15-cn0867nz, HP ENVY x360 - 15-cn0895nz, HP ENVY x360 - 15-cn0900nz, HP ENVY x360 - 15-cn0950nz, HP ENVY x360 - 15-cn0996nia, HP ENVY x360 - 15-cn0997nia, HP ENVY x360 - 15-cn0997nz, HP ENVY x360 - 15-cn0998nia, HP ENVY x360 - 15-cn0999nia, HP ENVY x360 - 15m-cn0000 CTO, HP ENVY x360 - 15m-cn0011dx, HP ENVY x360 - 15m-cn0012dx, HP ENVY x360 - 15t-cn000 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06248988

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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