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HP LaserJet Enterprise Printers - Interpreting a 10.15.23 code in the event log

Overview

An HP LaserJet Enterprise printer logs a 10.15.23 code in the Event Log whenever a fuser is removed from the printer. This is a warning code reported in the printer for a customer to install a fuser before printing.
note:
A customer will not be prevented from using the printer when a printer logs a code in the Event log. The Event log lists a history of printer events and errors helpful for diagnosis.
A fuser is a pair of heated rollers and is one of the primary components that requires replacement in any of the following conditions:
  • when a jam occurs in the fuser area.
  • when removing a fuser for printer maintenance.

Applicable Printers

The 10.15.23 event log error code displays in the Event Log for the following printer series running a FutureSmart firmware and has a customer replaceable fuser:
  • HP LaserJet Enterprise M605
  • HP LaserJet Managed M605
  • HP LaserJet Enterprise M607
  • HP LaserJet Enterprise M608
  • HP LaserJet Enterprise M609
  • HP LaserJet Enterprise MFP M630
  • HP LaserJet Managed MFP M630
  • HP LaserJet Enterprise MFP M631
  • HP LaserJet Enterprise MFP M632
  • HP LaserJet Enterprise MFP M633
  • HP Color LaserJet Enterprise M651
  • HP Color LaserJet Managed M651
  • HP Color LaserJet Enterprise M652
  • HP Color LaserJet Enterprise M653
  • HP Color LaserJet Enterprise MFP M680
  • HP Color LaserJet Managed MFP M680
  • HP Color LaserJet Enterprise MFP M681
  • HP Color LaserJet Enterprise MFP M682
  • HP LaserJet Enterprise 700 M712
  • HP LaserJet Enterprise 700 MFP M725
  • HP LaserJet Managed MFP M725
  • HP Color LaserJet Enterprise M750
  • HP LaserJet Enterprise 700 color MFP M775
  • HP Color LaserJet Managed MFP M775
  • HP LaserJet Enterprise 800 M806
  • HP LaserJet Enterprise 800 Flow MFP M830
  • HP LaserJet Managed Flow MFP M830
  • HP Color LaserJet Enterprise M855
  • HP Color LaserJet Enterprise Flow MFP M880
  • HP Color LaserJet Managed Flow MFP M880
  • HP LaserJet Managed E60055
  • HP LaserJet Managed E60065
  • HP LaserJet Managed E60075
  • HP LaserJet Managed MFP E62555
  • HP LaserJet Managed MFP E62565
  • HP LaserJet Managed MFP E62575
  • HP Color LaserJet Managed E65050
  • HP Color LaserJet Managed E65060
  • HP Color LaserJet Managed MFP E67550
  • HP Color LaserJet Managed Flow MFP E67560

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