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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05936508

Version: 1

Advisory: HP Business Notebook PCs - Microsoft Pinyin Keyboard Layout Displays in Traditional Chinese When Selecting Simplified Chinese as the Default Language During Windows Setup

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Feb-2018

Last updated : 23-Feb-2018

DESCRIPTION
The Microsoft Pinyin keyboard layout displays in the Traditional Chinese (Hong Kong) language during Windows setup if selecting the Simplified Chinese (China) as the default language.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 640 G4 Base Model Notebook PC
  • HP ProBook 640 G4 Notebook PC
  • HP ProBook 650 G4 Base Model Notebook PC
  • HP ProBook 650 G4 Notebook PC
Operating Systems:
  • Microsoft Windows 10 RS3 (Version 1709)
RESOLUTION
To work around this issue, perform the following steps to add Simplified Chinese language:
  1. Select Settings > Time & Language > Region & language > Add a language.
  2. Select Chinese (Simplified).
  3. Select Chinese (Simplified, China) or Chinese (Simplified, Singapore).
  4. Select the new language and click Options (and download any the language packs as necessary).
  5. On Region & language, select the new language, and click Set as default.
  6. Exit the Time & Language > Region & language screen.

Hardware platforms affected : HP ProBook 640 G4 Base Model Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 650 G4 Base Model Notebook PC, HP ProBook 650 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05936508

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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