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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05835032

Version: 1

Advisory: HP 340, 346 and 348 G3 Notebook PCs - Touchpad Stops Responding

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Nov-2017

Last updated : 30-Nov-2017

DESCRIPTION
The Touchpad stops responding. USB devices (e.g. USB Mouse) continues to function after the Touchpad stops responding.

SCOPE
Computers:
  • HP 340 G3 Notebook PC series
  • HP 346 G3 Notebook PC series
  • HP 348 G3 Notebook PC series
Operating Systems:
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
To resolve this issue, download and install the SoftPaq to update the Touchpad driver:
SoftPaq Description
Release Notes
Download SoftPaq
ELAN Touchpad Driver

Version: 15.2.6.13
Revision: B
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP 340 G3 Notebook PC, HP 340 G3 Notebook PC, HP 340 G3 Notebook PC (ENERGY STAR), HP 346 G3 Notebook PC, HP 346 G3 Notebook PC, HP 346 G3 Notebook PC (ENERGY STAR), HP 348 G3 Notebook PC (ENERGY STAR)

Operating systems affected : Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA05835032

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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