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HP Customer Support - Knowledge Base

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HP LaserJet Enterprise - Prepare printer for shipping or storage

Objective:

Provide users and channel partners with the necessary procedures to effectively prepare HP Color LaserJet Enterprise products for shipping or storage.
note:
This process ensures that toner does not leak inside the printer while it is moved and that during storage, waste toner does not solidify in the waste toner system.

Prepare the printer for shipping or storage

  1. Go to the printer Control Panel and navigate through the menu as follows:
    1. Support Tools
    2. Maintenance
    3. Calibration/Cleaning
    4. Prepare for Shipping
    5. Start
note:
After pressing Start, the printer will remove all waste toner from the cartridges and the Toner Auger Assembly.

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