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HP PageWide Pro 700 series - Cannot connect to printer via Near Field Communications (NFC) if the WiFi Direct Name broadcast is off

Issue Description
On rare occasions a user may try to connect to the printer using Near Field Communication (NFC) and find that they cannot connect. This may be due to incorrect settings in the Network > Wi-FI Direct menu. If the administrator has checked Do not broadcast the Wi-Fi Direct name in the Embedded Web Server (EWS), NFC will not be able to make appropriate connections.
Workaround/Solution
Try the following workaround steps to resolve this issue:
  1. Go to the EWS page and select Network > WiFi Direct > Status > Edit Settings.
  2. Change the connection method to Advanced.
  3. De-select the Do not broadcast the Wi-Fi Direct name and click Apply.
  4. Enable the NFC feature on the Android mobile device.
  5. Tap the Android mobile device to the printer’s NFC tag. This should enable the connection between the mobile device and the printer.
Product Numbers
The following products can exhibit the symptoms listed above:
Product models:
  • HP PageWide Pro 750dn
  • HP PageWide Pro 750dw
  • HP PageWide Managed P75050dn
  • HP PageWide Managed P75050dw
  • HP PageWide Pro MFP 772dw
  • HP PageWide Pro MFP 772dn
  • HP PageWide Pro MFP 777 series
  • HP PageWide Pro Managed MFP 77740z
  • HP PageWide Pro Managed MFP 77750z
  • HP PageWide Pro Managed MFP 77760z
  • HP PageWide Pro Managed MFP 77740zs
  • HP PageWide Pro Managed MFP 77750zs
  • HP PageWide Pro Managed MFP 77760zs
Product numbers:
  • Y3Z44
  • Y3Z46
  • Y3Z45
  • Y3Z47
  • W1B31
  • Y3Z54
  • Y3Z59
  • Y3Z55
  • A7W97
  • W1B39
  • W1B37
  • W1B38
  • W1B40
  • W1B41
  • W1B42
Serial Numbers
This issue is not constrained to a specific range of serial numbers.

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