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HP PageWide Enterprise, HP PageWide Managed - Clear paper jams in the duplexer (15.D1.yz, 15.D2.yz, 15.C1.5z, 15.C1.8z, 15.C1.9z)

Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z

When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in the duplexer can produce any of the following error codes:
  • 15.D1.yz
  • 15.D2.yz
  • 15.C1.5z
  • 15.C1.8z
  • 15.C1.9z
Follow these steps to clear the paper jam:
  1. Open the right door.
    Figure : Open the right door
  2. Remove any jammed paper.
    Figure : Remove the jammed paper
  3. If no jammed paper is visible, remove the duplexer.
    Figure : Remove the duplexer
  4. Pull any jammed paper straight out.
    Figure : Remove the jammed paper
  5. Reinstall the duplexer.
    Figure : Reinstall the duplexer
  6. Close the right door.
    Figure : Close the right door
  7. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

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