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Samsung ProXpress MFP SL-C4060, SL-C4062 - Understanding Display Messages

Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages and their meaning, then correct the problem, if necessary.
  note:
  • The error can be resolved with the guideline from the computer’s Printing Status program window, see Using Samsung Printer Status.
  • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, contact:
  • When calling for support, provide the service representative with the contents of the display message.
  • Some messages might not appear on the display depending on the options or models.
  • [error number]: Indicates the error number.
  • [tray number]: Indicates the tray number.
  • [media type]: Indicates the color of toner.
  • [media size]: Indicates the media size.
  • [color]: Indicates the color of toner.
  • [unit type]: Indicates the unit type.
Message
Meaning
Suggested solutions
Check whether the pieces of paper remain in the paper path
There is a problem in the paper path.
Remove the pieces of paper remain in the paper path. If the problem persists, contact: HP Customer Support.
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists.
The machine cannot detect a toner cartridge. Or the seal tape was not removed from the toner cartridge.
Remove the sealing tape from the toner cartridge. Refer to the Quick Install Guide.
When replacing cartridges, we recommend that you use genuine Samsung toner cartridges. Samsung might decline to perform warranty services on products in which non-genuine Samsung toner cartridges such as refilled or remanufactured have been used.
The indicated toner cartridge is not suitable for your machine.
Install the corresponding toner cartridge with a Samsung-genuine cartridge, see Replacing the toner cartridge.
Door is open. Close it.
The front cover or rear cover is not securely latched.
Close the cover until it locks into place.
End of life, Replace with new [color] toner cartridge
The indicated toner cartridge has reached its estimated cartridge lifea.
  • You can choose Stop, or Continue as shown on the control panel. If you select Stop, the printer stops printing. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.
  • Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues, see Replacing the toner cartridge.
[Color} toner is low
Small amount of toner is left in the indicated cartridgea
Prepare a new cartridge for a replacement. You might temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
Engine System Failure [error number]. Turn off then on.
There is a problem in the engine system.
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
Engine Failure [error number]. Call for service if the problem persists.
Fan Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the fan system.
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
Fuser Failure [error number]. Turn off, then on.
There is a problem in the fuser unit.
Turn the machine off and back on again. If the problem, contact: HP Customer Support.
Fuser Unit Failure [error number]. Turn off then on.
HDD System Failure [error number]: Turn off then on. Call for service if the problem persists
There is a problem in the hard disk.
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
HDD System Failure [error number]: Call for service
HDD Error [error number]: Check users guide
Input System Failure [error number]: Check [tray number] connection.
There is a problem in the tray.
Open and close the tray. If the problem persists, contact: HP Customer Support.
Input System Failure [error number]. Pull [tray number] out and insert it.
There is a problem in the tray.
Open and close the tray. If the problem persists, contact: HP Customer Support.
Input System Failure [error number]: Check [tray number] connection.
There is a problem in the lamp.
Open the door, then close it. If the problem persists, contact: HP Customer Support.
Load Manual with [Letter],[Plain] paper
The paper size specified in the printer properties does not match the paper you are loading.
Load the correct paper in the tray. If the problem, persists, contact: HP Customer Support.
LSU Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the LSU
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
Motor Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the motor system.
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
MSOK Failure: [error message]: Call for service and Change MSOK
There is a problem in the motor system.
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
Original paper jam in front of the scanner
The originals are jammed in Dual scan document feeder.
Clear the jam, see Original paper jam in front of scanner.
Original paper jam inside of the scanner
The originals are jammed in Dual scan document feeder.
Clear the jam, see Original paper jam inside of scanner.
Paper in output bin is full. Remove printed paper.
The output tray is full.
Remove printouts from the output tray, the machine resumes printing.
Paper is empty in all tray. Load paper.
There is no paper in all tray.
Load paper in the tray.
Paper is empty in [tray number]. Load paper.
There is no paper in the tray.
Load paper in the tray.
Paper is empty in MP tray. Load paper.
There is no paper in the multi-purpose tray.
Load paper in the multi-purpose tray.
Paper is low in [tray number]. Load paper.
Running out of paper in the tray.
Load paper in the tray.
Tray [number] paper mismatch. MP tray paper mismatch
The paper size specified in the printer properties does not match the paper loaded in the tray.
Load paper in the tray.
Paper Jam at the bottom of duplex path
Paper has jammed during duplex printing.
Clear the jam, see In the duplex unit area.
Paper Jam inside of duplex path
Paper Jam at the top of duplex path
Paper Jam in exit area.
Paper has jammed in the exit area.
Clear the jam, see In the exit area.
Paper Jam inside of machine
Paper has jammed inside of the machine.
Clear the jam, see In tray 1 or In optional tray or Inside the machine.
Paper jam in tray 1
Paper has jammed in the feeding area of the tray.
Clear the jam, see In tray 1.
Paper jam in tray 2
Paper has jammed in the optional tray.
Clear the jam, see In optional tray.
Paper jam in tray 3
Paper jam in tray 4
Paper jam in MP tray
Paper has jammed in the feeding area of the tray.
Clear the jam, see In the multi-purpose tray.
Prepare new fuser unit
The estimated life of the fuser unit is close.
Replace the fuser unit with a new one. Contact the service representatives.
Replace with new fuser unit
The fuser unit has reached its end of life.
Replace the fuser unit with a Samsung-genuine fuser unit, call for service.
Prepare new image transfer belt unit
The estimated life of the transfer belt is close.
Replace the transfer belt with a new one. Contact the service representatives.
Replace with new image transfer belt unit
The transfer belt has reached its end of life
Replace the transfer belt with a new one. Contact the service representatives.
Install image transfer belt unit
The transfer belt is not installed
Install a Samsung-genuine transfer belt. Contact the service representatives.
Image transfer belt unit is not compatible. Check the user guide.
The transfer belt of the machine is not for your machine.
Install a Samsung-genuine part designed for your machine. Contact the service representatives.
Replace with Transfer roller
The transfer roller has reached its end of life
Replace the transfer roller with a Samsung-genuine transfer roller, call for service.
Replace with new tray [number] pickup roller
The tray pickup roller has reached its end of life.
Replace the tray pickup roller with a Samsung-genuine pickup roller.
Replace with new tray [number] retard roller
The tray retard roller has reached its end of life.
Replace the tray retard roller with a new one. Contact the service representatives.
Replace with new DSDF retard roller
The Dual Scan Document Feeder (DSDF) retard roller has reached its end of life.
Replace the Dual Scan Document Feeder (DSDF) retard roller with a new one. Contact the service representatives.
Scan System Failure: [error number]. Turn off then on.
There is a problem in the scan system.
Turn the machine off and back on again. If the problem persists, call for service.
Sensor Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the sensor system.
Turn the machine off and back on again. If the problem persists, call for service.
The room temperature is not suitable for this set use. Please adjust room temperature
The machine is in a room with improper room temperature.
Please adjust room temperature, see Specifications.
[Color] Toner Cartridge Failure: [error number]. Call for service.
There is a problem in the toner cartridge.
Turn the machine off and back on again. If the problem persists, call for service.
[Color] Toner Cartridge is not installed. Install the cartridge.
A toner cartridge is not installed.
Reinstall the toner cartridge.
[Color] Toner Cartridge is not compatible. Check users guide.
The imaging unit you have installed is not for your machine.
Install a Samsung-genuine imaging unit, designed for your machine, see Available supplies.
Top door of scanner is open
The Dual scan document feeder cover is not securely latched.
Close the cover until it locks into place.
Tray Failure: [error number]. Check Tray connection
The tray is not securely connected.
Reinstall the tray. If the problem persists, call for service.
Tray Failure [error number]. Pull tray [number] out and insert it. Call for service if the problem persists
The tray is not securely connected.
Reinstall the tray. If the problem persists, call for service.
Tray[number] is not installed. Install the tray
The tray is not properly installed.
Reinstall the tray. If the problem persists, call for service.
Tray[number] cassette is pulled out. Insert it properly
The tray is not securely latched.
Close the tray until it locks into place.
Tray[number] door is open. Close it
The tray door is not securely latched.
Close the tray door until it locks into place.
UI System Failure: [error number].
There is a problem in the UI system.
Turn the machine off and back on again. If the problem persists, call for service.
Tray Failure: [error number]. Check Tray connection
The tray is not securely connected.
Reinstall the tray. If the problem persists, call for service.
Tray Failure [error number]. Pull tray [number] out and insert it. Call for service if the problem persists
The tray is not securely connected.
Reinstall the tray. If the problem persists, call for service.
TR Failure: [error number]. Install transfer roller again
The transfer roller is not installed.
Install the transfer roller. If it is already installed, try to reinstall the transfer roller. If the problem persists, call for service.
Waste toner container is almost full. Replace with new one
The life span of the waste toner container has expired and the printer will stop printing until a new waste toner container is placed into the printer.
Replace a waste toner container with a Samsung-genuine waste toner container.
Waste toner tank is full. Replace with new one
The waste toner container is full.
Replace the waste toner container.
Waste toner tank is not installed. Install it
The waste toner container is not installed.
Install the waste toner container. If it is already installed, try to reinstall the waste toner container. If the problem persists, call for service.
The IPv4 address assigned to wireless LAN conflicts with that of other system. Check it
The IPv4 address is used elsewhere (wireless LAN).
Check the IPv4 address or obtain a new IP address.
The IPv6 address assigned to wireless LAN conflicts with that of other system. Check it
The IPv6 address is used elsewhere (wireless LAN).
Check the IPv6 address or obtain a new IP address.
This IP address conflicts with that of other system. Check it
The IP address is used elsewhere.
Check the IP address or obtain a new IP address.
Network cable is disconnected. Check it
The machine is not connected with a network cable.
Connect the machine to the network with a network cable.
Error: #S6-3113 Call for service
The network function does not work due to a fault in the wired network PHY chip.
Reboot the power and try the printing job again. If the problem persists, please call for service.
802.1x authentication failed. Please Contact the System Administrator
Fail to authenticate.
Check the network authentication protocol. If the problem persists, call for service.
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages might be affected by the percentage of image area, operating environment, printing interval, media type and media size.

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