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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - "M2-1317" Paper Error

This error indicates a paper jam in the fuser area.
  1. Open the top cover. Remove the jammed paper.
  2. Turn the printer off.
  3. While pressing the cancel button, turn on the printer. Wait for the printer to reboot.
If the error still shows after performing the previous steps, the printer requires service. Go to support.hp.com for further assistance.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Lithuania

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