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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message

If the printer displays a: Toner Empty, Toner Exhausted, or Replace Toner error message, do the following:
Try the following to resolve:
  1. Remove the toner cartridge and shake it from side-to-side to redistribute the toner.
  2. If one of the Toner error messages still remains, the toner cartridge has been exhausted and needs to be replaced.
Replace the Toner cartridge by visiting https://support.hp.com and locating the appropriate replacement toner cartridge for your model of printer by referencing the Toner Compatibility Chart.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag Lithuania

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