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HP PageWide Pro 750, MFP 772, 777 - Solve problems receiving faxes

The fax does not respond
Voice mail is available on the fax line
  • Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company. Contact your telephone company for information.
    For more information, see Set a dialing prefix.
  • Buy a dedicated line for faxing.
The product is connected to a DSL phone service
  • Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter.
  • Verify that the filter is plugged in.
  • Replace the existing filter to make sure that it is not defective.
The product uses a fax over IP or VoIP phone service
  • Set the Fax Speed to the Slow (9600 bps) or Medium (14400 bps) setting, or disable the Fast (33600 bps) setting.
    For more information, see Change the fax speed.
  • Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter.
Sender receives a busy signal
A handset is connected to the product
  • Make sure the phone is hung up.
  • Turn on Auto Answer. For more information, see Configure fax settings.
A phone line splitter is being used
  • If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone.
  • Make sure the phone is hung up.
  • Make sure the phone is not being used for a voice call when faxing.
Cannot send or receive a fax on a PBX line
  • If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product.

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