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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05443034

Version: 1

Advisory: HP EliteBook, ProBook, and ZBook Studio G3 - Japanese Keyboard Layout Has Changed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Mar-2017

Last updated : 23-Mar-2017

DESCRIPTION
The Japanese keyboard layout was changed on 14 February 2017. The h ome, p g up, pg dn, and e nd keys have been combined with the arrow keys at the bottom right of the keyboard:
  • home added to left-arrow
  • pg up added to up-arrow
  • pg dn added to down-arrow
  • end added to right-arrow
Figure 1. Old layout (1) and new layout (2)

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP mt42 Mobile Thin Client
  • HP ProBook 430 G3 Notebook PC
  • HP ProBook 430 G3 Notebook PC
  • HP ProBook 430 G3 Notebook PC
  • HP ProBook 440 G3 Notebook PC
  • HP ProBook 446 G3 Notebook PC series
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 645 G2 Notebook PC
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle
  • HP ZBook Studio G3 Mobile Workstation Bundle
RESOLUTION
The arrow keys works as before but to utilize the other functions, press the function (fn) key while pressing the corresponding arrow key:
  1. fn+Left arrow = home
  2. fn+Up arrow = pg up (Page Up)
  3. fn+Down arrow = pg dn (Page Down)
  4. fn+Right arrow = end

Hardware platforms affected : HP EliteBook 1040 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 446 G3 Notebook PC series, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP mt42 Mobile Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05443034

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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