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HP LaserJet Enterprise - Configure the HP toner-cartridge-protection supply settings

Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3 and later.
  • Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.
  • Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.
      caution:
    After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.
    Turning the feature off does not turn off protection for cartridges that are currently installed.
Both features are off by default. Follow these procedures to enable or disable them via the printer control panel or the Embedded Web Server (EWS).
  note:
Control panel procedures vary according to the type of control panel.
FutureSmart 3
FutureSmart 4
Enable or disable the Cartridge Policy feature
  note:
Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable or disable the Cartridge Policy feature
FutureSmart 3
  1. From the Home screen on the printer control panel, select the Administration button.
  2. Open the following menus:
    • Manage Supplies
    • Supply Settings
    • Cartridge Policy
  3. Select the desired option:
    • Authorized HP: Select this option to enable the Cartridge Policy.
    • Off: Select this option to disable the Cartridge Policy.
FutureSmart 4
  1. From the Home screen on the printer control panel, select Settings.
  2. Open the following menus:
    • Manage Supplies
    • Cartridge Policy
  3. Select the desired option:
    • Authorized HP: Select this option to enable the Cartridge Policy.
    • Off: Select this option to disable the Cartridge Policy.
Troubleshoot Cartridge Policy control panel error messages
Error message
Description
Recommended action
10.0X.30 Unauthorized <Color> Cartridge
The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing.
Replace the cartridge with a genuine HP toner cartridge.
If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
Use the HP Embedded Web Server (EWS) to enable or disable the Cartridge Policy feature
FutureSmart 3
  1. Find the printer’s IP address on the printer control panel:
    • Keypad control panels: View the control-panel display to see the IP address.
    • Touchscreen control panels: From the Home screen on the printer control panel, select the Network button to display the IP address or host name.
  2. Open a Web browser, and in the address line, type the IP address exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
      note:
    If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
    Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
    Figure : Example of an IP address in a browser window
  3. On the EWS Home page, click the General tab.
  4. From the left navigation pane, select Control Panel Administration Menu.
  5. Select the following options:
    • Manage Supplies
    • Supply Settings
  6. Select the desired option from the Cartridge Policy menu:
    • To enable the Cartridge Policy, select On.
    • To disable the Cartridge Policy, select Off.
  7. Click the Apply button to save the changes.
FutureSmart 4
  1. Find the printer’s IP address on the printer control panel:
    • Keypad control panels: On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Take note of the IP address.
    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Information icon, and then select Ethernet. Take note of the IPv4 Address.
  2. Open a Web browser, and in the address line, type the IP address exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
      note:
    If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
    Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
    Figure : Example of an IP address in a browser window
  3. On the EWS Home page, click the General tab.
  4. From the left navigation pane, select Control Panel Settings App.
  5. Select Manage Supplies, and then select Go to primary setup page.
  6. Select the desired option from the Cartridge Policy menu:
    • Authorized HP: Select this option to enable the Cartridge Policy.
    • Off: Select this option to disable the Cartridge Policy.
Enable or disable the Cartridge Protection feature
  note:
Enabling or disabling this feature might require entering an administrator password.
  caution:
After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to enable or disable the Cartridge Protection feature
FutureSmart 3
  1. From the Home screen on the printer control panel, select the Administration button.
  2. Open the following menus:
    • Manage Supplies
    • Supply Settings
    • Cartridge Protection
  3. Select the desired option:
    • To enable Cartridge Protection, select Protect cartridges, and then select Continue on the confirmation prompt.
    • To disable Cartridge Protection, select Off.
FutureSmart 4
  1. From the Home screen on the printer control panel, select Settings.
  2. Open the following menus:
    • Manage Supplies
    • Cartridge Protection
  3. Select the desired option:
    • To enable Cartridge Protection, select Protect cartridges, and then select Continue on the confirmation prompt.
    • To disable Cartridge Protection, select Off.
Troubleshoot Cartridge Protection control panel error messages
Error message
Description
Recommended action
10.0X.57 Protected <Color> Cartridge
The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.
The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.
Replace the cartridge with a new toner cartridge.
Use the HP Embedded Web Server (EWS) to enable or disable the Cartridge Protection feature
FutureSmart 3
  1. Find the printer’s IP address on the printer control panel:
    • Keypad control panels: View the control-panel display to see the IP address.
    • Touchscreen control panels: From the Home screen on the printer control panel, select the Network button to display the IP address or host name.
  2. Open a Web browser, and in the address line, type the IP address exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
      note:
    If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
    Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
    Figure : Example of an IP address in a browser window
  3. On the EWS Home page, click the General tab.
  4. From the left navigation pane, select Control Panel Administration Menu.
  5. Select the following options:
    • Manage Supplies
    • Supply Settings
  6. Select the desired option from the Cartridge Protection menu:
    • To enable Cartridge Protection, select On.
    • To disable Cartridge Protection, select Off.
  7. Click the Apply button to save the changes.
FutureSmart 4
  1. Find the printer’s IP address on the printer control panel:
    • Keypad control panels: On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Take note of the IP address.
    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Information icon, and then select Ethernet. Take note of the IPv4 Address.
  2. Open a Web browser, and in the address line, type the IP address exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
      note:
    If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
    Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.
    Figure : Example of an IP address in a browser window
  3. On the EWS Home page, click the General tab.
  4. From the left navigation pane, select Control Panel Settings App.
  5. Select Manage Supplies, and then select Go to primary setup page.
  6. Select the desired option from the Cartridge Protection menu:
    • To enable the Cartridge Policy, select Protect cartridges.
    • To disable the Cartridge Policy, select Off.

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