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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Spectre 15-Bl000 X360 Convertible PC, HP Spectre 12-c000 x2 Detachable PC - UEFI Diagnostics and HPSA Battery Check Tests Show 4 Cells Voltage Instead of 6

The battery check tests in HP Support Assistant (HPSA) and HP PC Hardware Diagnostics UEFI voltage for 3 cells in advanced settings although the computer battery actually has 6 cells.
Figure 1. Battery test shows 3 cells even though the computer actually has 6 cells (3 pairs)
The computer battery does actually have 6 cells but, because the 6 cells are arranged in 3 series connected pairs, the battery check test reports 3 cells (one for each pair).
NOTE: Cell Voltage 4 (Figure 1) shows 0 mV because the computer does not have the 4th cell pair.

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Country/Region: Flag Lithuania

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