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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

     

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HP PCs - Unable to Log in to Windows Troubleshooting

This document applies to HP desktop and notebook computers with Windows.
When you forget your login password, you cannot access Windows. Other issues might include:
  • You can't log in to your computer.
  • You forgot your user account password.
  • You can't sign in to your Microsoft connected account.
To reset the password you use to sign in to Windows, go to Unable to Log in to Windows Troubleshooting.

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Country/Region: Flag Lithuania

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