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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05163646

Version: 1

HP Elite X2 1012 Tablet PCs - POST Error Displays Real-Time Clock Power Loss (005)

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Jun-2016

Last updated : 06-Jun-2016

DESCRIPTION
The Real-Time Clock (RTC) Power loss (005) error is displayed when the main battery has been drained. Depending on the BIOS version, the battery drains in several days and or weeks in which the RTC battery also appears to drain. This occurs when the tablet has been off and has been stored for a long period of time.
When reconnecting power to the tablet, the following error is displayed:
The system time is invalid. This may be a result of a loss of power.
Set the correct time and date using your operating system. If this message persists, You may need to replace the onboard battery.
Factory Defaults Settings Loaded
Real-Time Clock Power loss (005)
Enter-Reboot the System
For more information, please visit www.hp.com\go\techcenter\startup
Symptoms:
Choosing to press ENTER to restart the tablet is difficult without the keyboard attached.

SCOPE
The information in this document applies to the following:
Tablets:
  • HP Elite x2 1012 Tablet
RESOLUTION
To resolve this issue, plug in power adapter to let the battery fully recharge, then enter Windows and reset the date and time.
To help prevent this issue from reoccurring, download and install the following SoftPaq update the BIOS to 1.15.
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.15
Revision: A
NOTE: If the computer is left idle for long periods the battery can drain completely. The Battery will drain over time even when the computer is off.
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 1012 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05163646

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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