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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05101308

Version: 1

HP ElitePad 1000 G2 Tablet PCs - Tablet May Display Windows Exception Errors on a Blue Screen

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Apr-2016

Last updated : 27-Apr-2016

DESCRIPTION
The tablet may display Windows exception errors on a blue screen. This issue occurs intermittently. The error may display the following parameters on a blue screen.
BugCheck 133, {1, 1e00, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KeAccumulateTicks+12baf8 )
or
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoMessageInterruptRoutine+0 )

sourceInformation

SCOPE
The information in this document applies to the following:
Tablets:
  • HP ElitePad 1000 G2 Tablet
Operating Systems:
  • Microsoft Windows 8.1 Enterprise (64-bit)
  • Microsoft Windows 8.1 Standard (64-bit)
  • Microsoft Windows 8.1 Pro (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the driver package:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Slate IO/Video/Audio/Camera Driver Package
Version: 113312
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP ElitePad 1000 G2 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05101308

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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