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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05052897

Version: 1

Advisory: HP EliteBook 820 G1 Notebook PC - The Computer Hangs at the HP Logo When Booting With the Lid Closed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Mar-2016

Last updated : 23-Mar-2016

DESCRIPTION
The computer may hang at the HP logo screen during start up. This can occur when:
  • the computer is docked
  • one or more external displays are connected
  • the computer cover (lid) is closed

SCOPE
Information in this document applies to the following:
Computer:
HP EliteBook 820 G1 Notebook PC
Operating System:
Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
Resolve the issue by updating the video and Ethernet drivers:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 4268
Revision: F Pass: 3
SoftPaq Description
Release Notes
Download SoftPaq
Intel I217LM/V and I218LM Gigabit Ethernet Driver
Version: 20.1
Revision: A Pass: 1
NOTE: More recent versions of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05052897

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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