hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP OfficeJet Pro 8700 Printers - 'Obstruction Detected' Error

This document is for HP OfficeJet Pro 8720, 8725, and 8740 All-in-One printers.
An Obstruction Detected message displays on the printer control panel, and the printer prints at a slower speed.
Step 1: Make sure the output tray is clear
The error displays if an object is blocking the output tray proximity sensor for more than 10 seconds.
Look around the output tray area, and remove any loose paper or objects in the printer path.
Figure : Output tray area
Output tray area
Try to print. If the error persists, continue to the next step.
Step 2: Clean the proximity sensor
Dust or debris can obstruct the proximity sensor, creating a false error.
  1. Use a lint-free cloth to gently clean the proximity sensor.
    The sensor is located on the right side of the output tray.
      Figure : Proximity sensor location
      Proximity sensor location
    1. Proximity sensor
  2. Try to print.
    If the error persists, try cleaning the sensor again.
If the error persists after the second cleaning, continue to the next step.
Step 3: Service the printer
If the previous steps did not resolve the issue, service your printer.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Lithuania

hp-detect-load-my-device-portlet

Actions
Loading...