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HP LaserJet Enterprise M601-M606 Printers - 13.AA.EE door open jam

Issue:
This document applies to the following printers only:
  • HP LaserJet Enterprise 600 M601
  • HP LaserJet Enterprise 600 M602
  • HP LaserJet Enterprise 600 M603
  • HP LaserJet Enterprise M604
  • HP LaserJet Enterprise M605
  • HP LaserJet Enterprise M606
A 13.AA.EE Paper Jam error message is displayed on the control panel when the door for the 1,500-sheet high-capacity tray is open, resulting in a paper jam.
Solution:
Use the following procedure to check for paper in the 1,500-sheet high-capacity tray.
  note:
Your printer and 1,500-sheet high-capacity tray may look slightly different than the HP LaserJet Enterprise M606 printer shown.
  1. Open the 1,500-sheet high-capacity input tray.
    Figure : Open the tray
  2. Remove the paper stack from the tray.
    Figure : Remove the paper stack
  3. Remove and discard any damaged sheets.
  4. If jammed paper is in the feed area, pull it down to remove it. (Do not pull the paper straight out, or it will tear; possibly leaving small pieces behind that obstruct the paper path.)
    Figure : Remove the jammed paper
  5. Reload the paper stack into the tray. The tray holds 1,500 sheets of paper. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows. For additional tips when loading paper, refer to HP LaserJet - Product does not pick up paper or misfeeds
      note:
    For best results, load full reams of paper. Avoid dividing reams into smaller sections.
      caution:
    To avoid damage to the 1,500-sheet high-capacity input tray’s lift mechanism, do not load thick media, such as labels, in the tray.
    Figure : Load the tray
  6. Close the tray.
    Figure : Close the tray
Ensure that the door to the 1,500-sheet high-capacity tray is securely latched to clear the 13.AA.EE error.

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