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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04722685

Version: 1

HP ProBook 11 EE G1 Notebook PCs - Intel WLAN Device Missing or Disappears from Device Manager

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jun-2015

Last updated : 23-Jun-2015

DESCRIPTION
The computer exhibits one or more of the following symptoms after resuming from hibernation mode:
  • WiFi stops working
  • Device Manager does not list the Intel WLAN device
  • The LAN icon in the system exhibits a red "x"
Completing a hard reset temporarily resolves the issue.

SCOPE
Information in this document applies to the following:
Computer:
HP ProBook 11 EE G1
RESOLUTION
To resolve this issue, uninstall the Intel SCT program. Refer to the following steps:
  1. From the Start window, go to Apps by name.
  2. Right-click the Intel Smart Connect Technology icon.
  3. Click Uninstall.
  4. Click Intel (R) Smart Connect Technology.
  5. Click Uninstall, then click yes.

Hardware platforms affected : HP ProBook 11 EE G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04722685

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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