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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Color LaserJet Enterprise CP5525 Printers - 49.43.FF Error

Issue:
A 49.43.FF error is displayed on the HP LaserJet Enterprise CP5525 control panel when a critical firmware error has occurred.
Solution
Current firmware needs to be downloaded from HP.com.
For instructions, refer to Update firmware using a USB flash drive or the Embedded Web Server (EWS) (c03847902) (English).
If the condition persists, contact a local authorized HP dealer or service representative for service.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Lithuania

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