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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04100718

Version: 1

HP Notebook PCs - Client Computer Cannot Connect to the Internet Through a Host Computer With HP Wireless Hotspot Enabled

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jan-2014

Last updated : 24-Jan-2014

DESCRIPTION
When connecting a computer (client) with Wireless Hotspot enabled on another computer (host), the client will show to have Internet access, but is not connected to the Internet.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G0 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 445 G1 Notebook PC
  • HP ProBook 450 G0 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 455 G1 Notebook PC
  • HP ProBook 470 G0 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 8 Enterprise
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
Application:
  • HP Wireless Hotspot
RESOLUTION
To resolve this issue, verify the host computer is connected to the Internet. If the host computer is not connected, perform the following steps:
  1. Disable the sharing on the host computer.
  2. Connect the host computer to a network with Internet access.
  3. Set up another instance of Wireless Hotspot and create a new share on the host computer.
  4. Connect the client computer to the host computer.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04100718

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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