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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04087092

Version: 1

HP EliteBook and ProBook Notebook PCs - AMD Graphics Driver Not Installed Error

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Jan-2014

Last updated : 16-Jan-2014

DESCRIPTION
The following error message is displayed after installing the AMD graphics driver:
No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 8570p Notebook PC
  • HP ProBook 4330s Notebook PC
  • HP ProBook 4331s Notebook PC
  • HP ProBook 4340s Notebook
  • HP ProBook 4341s Notebook PC
  • HP ProBook 4430s Notebook PC
  • HP ProBook 4431s Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC
  • HP ProBook 4530s Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 4730s Notebook PC
  • HP ProBook 4740s Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 6570b Notebook PC
Operating Systems:
  • Microsoft Windows 8.1 Pro
RESOLUTION
To resolve this issue, download and install the Intel Video Driver and Control Panel SoftPaq, and then the AMD Video Driver and Control Panel SoftPaq.
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 3223-3262
Revision: A
AMD Video Driver and Control Panel
Version: 13.152-130830A-162882C
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04087092

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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