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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03911989

Version: 1

HP EliteBook 2760p Tablet and 8440p Notebook PCs - Internal Display Blank After Disconnecting From an External Monitor, the Display Flickers When Coming Out of Hibernation or Standby Mode, or the Computer Does Not Resume From Sleep Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Aug-2013

Last updated : 19-Sep-2013

DESCRIPTION
The internal display is blank after disconnecting from the external monitor or when resuming from Sleep Mode. The internal display may flicker when resuming from Hibernation or Standby Mode.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2760p Tablet PC
  • HP EliteBook 8440p Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Operating System
Release Notes
Download SoftPaq
Intel High-Definition (HD) Graphics Driver with Turbo Boost Technology
Version: 8.15.10.2559
Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows Vista Business 32 Edition
Microsoft Windows Vista Enterprise 32 Edition
Microsoft Windows Vista Home Basic 32 Edition
Microsoft Windows Vista Home Premium 32 Edition
Microsoft Windows Vista Starter 32 Edition
Microsoft Windows Vista Ultimate 32 Edition
Intel High-Definition (HD) Graphics Driver with Turbo Boost Technology
Version: 8.15.10.2559
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Ultimate 64 Edition
Microsoft Windows Vista Business 64 Edition
Microsoft Windows Vista Enterprise 64 Edition
Microsoft Windows Vista Home Basic 64 Edition
Microsoft Windows Vista Home Premium 64 Edition
Microsoft Windows Vista Ultimate 64 Edition
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03911989

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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