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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03789811

Version: 1

HP POS 80mm Thermal Receipt Printer - Paper Low Sensor Does Not Function

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Jun-2013

Last updated : 05-Jun-2013

DESCRIPTION
The Paper Low Sensor does not function when the paper is low.

sourceInformation

SCOPE
Information in this document applies to the following:
HP POS 80mm Thermal Receipt Printer ( NOTE: Also known as the A799 Receipt Printer).
RESOLUTION
To resolve this issue, perform the following steps:
  1. Unplug the power from the printer.
  2. Place the new roll of paper in the printer, feed the paper through and close the printer paper cover.
  3. Plug the power into the printer.
NOTE: Inform the customer that this procedure must be performed each time the printer paper cover is opened. This procedure arms the Paper Low Sensor. It is recommended that the printer be located on a flat surface.

Hardware platforms affected : HP POS 80mm Thermal Receipt Printer

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03789811

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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