Resolving a Paper Jam for HP Deskjet 1010 and Deskjet Ink Advantage 1010 Printer Series

1. Turn off the printer.
2. Wait 60 seconds.
3. Turn on the printer.

   note:

   The printer might go through a warm-up period which can last up to one minute. Wait until the printer is idle and silent before continuing.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

  caution:

Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the printer can damage the print mechanism.

1. Remove the paper from the input tray.
   Figure : Remove paper from the input tray

   
2. Remove the paper from the output tray.
   Figure : Remove paper from the output tray

   

1. Press the Power button to turn off the printer.
2. Disconnect the USB cable from the rear of the printer.
3. Disconnect the power cord from the rear of the printer.

     warning:

   You must disconnect the power cord before you reach inside the printer to avoid risk of injuries or electric shock.

4. Look inside the input tray, and then remove any foreign materials such as paper clips, debris, or other objects that might have fallen inside.

   note:

   You might need a flashlight to illuminate the area.

   Figure : Look inside the input tray

   
5. Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.
   Figure : Use your fingers to remove debris

   
6. If you did not find any debris, tilt the printer on its side, and then use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris you find. Debris might fall out of the printer.

     caution:

   Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the printer.

   Figure : Tilt the printer, and then remove any foreign objects or debris

   

7. Return the printer to its normal position.
8. Check the output tray for any foreign materials, and then remove them if necessary.
9. Reconnect the USB cable to the rear of the printer.
10. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer.
3. Turn the printer so that you can access its underside (base).

     caution:

   Do not turn the printer upside down because ink might leak from the cartridges.

   Figure : Tilt the printer

   

4. Press in the tabs on either side of the cleanout door, and then pull the door out to remove it.
   Figure : Open the cleanout door.

   
5. Gently remove any jammed paper from inside the printer.
   Figure : Remove any jammed paper

   

     caution:

   Use both hands to pull any whole sheets of paper to avoid tearing them. If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

6. Close the cleanout door. Gently push the door forward until it snaps into place.
   Figure : Reattach the cleanout door

   
7. Return the printer to its normal position.
8. Reconnect the power cord to the rear of the printer.
9. Press the Power button to turn on the printer.
10. Check to see if the Power light is still blinking rapidly.

1. Open the cartridge access door, and then wait while the print carriage moves to the center of the cartridge access area.
2. Disconnect the power cord from the rear of the printer.

     warning:

   You must disconnect the power cord to avoid an electrical shock when you move the carriage by hand.

3. Slide the print carriage to the right
4. Remove any paper from the cartridge access area.
   Figure : Remove paper from the cartridge access area

   

     caution:

   Use both hands to pull any whole sheets of paper to avoid tearing them. If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

5. Reconnect the power cord to the rear of the printer.
6. Press the Power button to turn on the printer.
7. Check to see if the Power light is still blinking rapidly.

1. Gently pull the jammed paper toward you until the paper is removed from the printer.
   Figure : Pull jammed paper out of the front of the product

   

     caution:

   Use both hands to pull any whole sheets of paper to avoid tearing them. If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

2. Reconnect the power cord to the rear of the printer.
3. Press the Power button to turn on the product.

1. Press the Power button to turn on the printer, if it is not on already.
2. Lower the output tray, if necessary, and then open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent.
   Figure : Open the cartridge access door

   
3. Without turning off the printer, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the power source or electrical outlet.

     warning:

   You must disconnect the power cord to avoid an electrical shock when you move the carriage by hand.

5. Look inside the printer to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. You might need a flashlight to illuminate areas for proper viewing.
6. Remove any loose paper or obstructions you find.

     caution:

   Use both hands to pull any whole sheets of paper to avoid tearing them. If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

7. Reach inside the printer through the cartridge access door, and then manually move the carriage.
   • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
   • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
   • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
8. Remove any loose paper or obstructions found.
9. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
10. Close the cartridge access door.
    Figure : Close the cartridge access door

    
11. Reconnect the power cord to the rear of the printer.
12. Plug the power cord back into the power source or electrical outlet.
13. Press the Power button to turn on the printer.

1. Gather the following materials.
   • Long, dry cotton swabs
   • Clean sheets of paper
   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the printer.)
2. Press the Power button to turn off the printer.
3. Disconnect the power cord from the rear of the printer.
4. Raise the input tray.
   Figure : Raise the input tray

   
5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
   Figure : Paper pick rollers

   
6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.
7. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
8. Allow the rollers to dry for 10 or 15 minutes.
9. Reconnect the power cord to the rear of the printer.
10. Press the Power button to turn on the printer.

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 15 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.