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HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control Panel and the Printer Does Not Pick Up Paper

This document is for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All-in-One Printer series.
An 'Out of paper' message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but no paper moves through it. Check the condition of the paper, make sure that the printer rests on a flat surface, adjust the paper settings in the print driver, and clean the paper feed rollers to resolve the issue. In some cases, you need to service the printer.
Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
  • Wait for the printer to complete a job or to display an Out of paper or Load Paper message before you reload the paper.
Step One: Check the Condition of the Paper
Make sure that the paper you use to print is in good condition and neatly stacked in the tray, and the paper path and tray are free from obstructions.
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Remove the stack of paper from the tray.
  3. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
      note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  4. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  5. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  6. Tap the stack of paper on a flat surface to align the edges.
  7. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
      note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
A flat surface clear of obstructions prevents the input tray from bending when it is pushed in. Follow these steps to make sure that the surface the printer rests on is flat and clear of any obstructions.
  1. Gently turn the printer onto its right side.
    Figure : Gently turn the printer onto its right side
    Image: Gently turn the printer onto its right side.
  2. Check the surface directly under and around where the printer sits for the following:
    • Pieces of paper trapped in the input tray
    • Small, hard objects, such as cables, pens, pencils, and books
    • Soft or uneven surfaces, such as placemats or carpet-like material
  3. Remove any obstructions that might remain.
  4. Turn the printer over to its normal position.
  5. Reconnect the power cord to the rear of the printer.
  6. Press the Power button to turn on the printer.
  7. Touch OK to clear any messages on the printer control panel.
Step Three: Reload the Paper
Load plain, white U.S. letter or A4 size paper in the printer. Make sure that the print side or shiny side of the paper is loaded face down in the tray.
  1. Open the paper tray door.
  2. Grasp the door, and then pull it toward you to extend the paper tray.
  3. Slide the paper width guides to their outermost positions.
      Figure : Prepare the paper tray
      Image: Prepare the paper tray.
    1. Extend the paper tray
    2. Slide the paper width guides to their outermost positions
  4. Load a stack of plain paper into the tray with the short edge facing toward the printer and the print side down. Push the stack into the tray until it stops.
    Figure : Load the paper into the tray
    Image: Load the paper into the tray.
  5. Slide the paper width guides in until they rest against the edges of the paper, and then slide the paper tray back into the printer until it clicks into place.
      Figure : Close the paper tray
      Image: Close the paper tray.
    1. Slide the paper width guides in
    2. Slide the tray back into the printer
  6. Pull the paper tray extender toward you, and then lift up the end.
    Figure : Pull the paper tray extender toward you, and then lift up the end
    Image: Pull the paper tray extender toward you, and then lift up the end.
Step Four: Print a Printer Status Report
Print a test page to make sure that the hardware functions correctly. If the test page does not print successfully on the first try, load a different brand of plain paper or a different type of paper in the tray, and then try to print the test page again.
  1. Load plain white paper in the input tray, if it is not already loaded.
      note:
    Make sure that the input tray door remains open while you are printing.
    Figure : An example of the printer with the input tray door open
    Image: An example of the printer with the input tray door open
  2. On the printer control panel, touch the Settings icon (), and then touch Tools.
  3. Touch Printer Status Report. The printer prints the test page.
    Figure : Example of a Printer Status Report
    Image: Example of a Printer Status Report
  • If the test page prints successfully, continue to the next step.
  • If the test page does not print, skip to the next solution.
Step Five: Try to Print
If the test page printed successfully, try to print the original document again. If the document prints successfully, the issue is resolved.
Solution Two: Adjust the Paper Settings in the Print Driver
The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Select your operating system for steps to change the paper size and type settings.
Solution Three: Clean the Paper Feed Rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.
  1. Gather the following materials:
    • A clean, lint-free swab that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the printer)
  2. Press the Power button to turn off the printer.
  3. Disconnect the power cord from the rear of the printer.
  4. Open the cartridge access door.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door.
  5. Locate the paper path cover, in the area behind the cartridge access area.
    Figure : Locate the paper path cover
    Image: Locate the paper path cover.
  6. To remove the paper path cover, pinch the tabs together, and then lift up.
      Figure : Remove the paper path cover
      Image: Remove the paper path cover.
    1. Pinch the tabs together
    2. Lift up
  7. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
  8. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure : Clean the rollers inside the printer
    Image: Clean the rollers inside the printer
  9. Allow the rollers to dry for 10 to 15 minutes.
  10. Check the rollers on the underside of the paper path cover. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.
    Figure : Check the rollers on the paper path cover
    Image: Check the rollers on the paper path cover.
  11. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.
      note:
    Make sure that both edges of the paper path cover are in place.
    Figure : Replace the paper path cover
    Image: Replace the paper path cover.
  12. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door.
  13. Reconnect the power cord to the rear of the printer.
  14. Press the Power button to turn on the printer.
  15. Touch OK to clear any messages on the printer control panel.
Step Two: Print a Printer Status Report
Print a test page to make sure that the hardware functions correctly.
  • If the test page prints successfully, continue to the next step.
  • If the test page does not print, skip to the next solution.
Step Three: Try to Print
If the test page printed successfully, try to print the original document again. If the document prints successfully, the issue is resolved.
Important: Service the printer only if you have tried all of the previous solutions and the printer will not print a test page on plain white paper.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

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