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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03220295

Version: 1

HP Notebook PCs - HP ProtectTools Closes Without Warning

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Feb-2012

Last updated : 23-Feb-2012

DESCRIPTION
When requesting a Privacy Manager Certificate in HP ProtectTools, the HP ProtectTools program closes without providing any warning, error message, or context.

SCOPE
All HP notebook PCs with HP ProtectTools and Privacy Manager.
RESOLUTION
This issue is due to an conflict between the SafeNet Luna cryptographic services and the Privacy Manager in HP ProtectTools. To resolve this issue, uninstall or disable the Luna cryptographic services library.

Hardware platforms affected : Compaq 510 Notebook PC, HP 635 Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8560p Notebook PC, HP Mini 5101, HP Mini 5103, HP ProBook 4230s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP Slate 500 Tablet PC

Operating systems affected : Microsoft Windows XP Home Microsoft Windows XP Pro Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03220251

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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