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HP LaserJet Pro CM1415fn and CM1415fnw Color Multifunction Printers - Scans and Copies Come Out Completely Black

Issue
When making scans or copies, the scan/copy might come out as a solid black page. Printouts and internal product report pages print fine. The issue could happen 100% of the time or intermittently.
Solution: Upgrade the firmware
Follow these steps to obtain the most current firmware for your product
  1. Click the link, Firmware Upgrade for the HP LaserJet Pro CM1415fn and CM1415fnw Color Multifunction Printers, to download and install the firmware update.
      note:
    This firmware update is for HP LaserJet Pro CM1415fn and CM1415fnw Color Multifunction Printers only.
  2. Install the newest firmware by following the instructions on the firmware download page.
This known issue is fixed with firmware version 20100830 or later. Do not replace the product unless the problem keeps happening with most current firmware.

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