HP Customer Support - Knowledge Base







HP Z Workstation series - Locating HP resources

This section provides information on the following HP resources for your workstation:
  • HP Cool Tools
  • Regulatory information
  • Accessories
  • System board
  • Serial number and Certificate of Authenticity labels
  • Linux
  • Additional information
  • Technical support
  • Business Support Center
  • IT Resource Center
  • HP Service Center
  • HP Business and IT Services
  • Warranty information
  • User and third-party documentation, and white papers
  • Product notifications
  • QuickSpecs
  • Customer Advisories, Security Bulletins, Notices
  • Diagnostics tools
  • Audible beeps and LED code definitions
  • Web-based support tools
  • Software, BIOS, and driver updates
  • Operating system reinstallation
  • Operating system

Product information

Product information
HP Cool Tools
Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance. To access or learn more about these applications, choose one of the following options:
  • Click the HP Cool Tools icon on the desktop, or
  • Open the HP Cool Tools folder by selecting Start > All Programs > HP Cool Tools.
To learn more about these applications, click HP Cool Tools—Learn More.
To install or launch the applications, click the appropriate application icon.
Regulatory information
Refer to the Safety & Regulatory Information guide for product Class information. You can also refer to the label on the workstation chassis.
For complete and current information on supported accessories and components, see http://www.hp.com/go/workstations.
System board
A diagram of the system board is located on the inside of the side access panel. Also, additional information is located in the Maintenance and Service Guide on the Web at http://www.hp.com/support/workstation_manuals/.
Serial number and Certificate of Authenticity (COA) labels (if applicable)
Serial number labels are on the top panel, or on the side of the unit at the rear, depending on the workstation model. The COA label is generally located on the top or side panel near the serial number label. Some workstations have this label on the bottom of the unit.
For information on running Linux on HP workstations, see http://www.hp.com/linux/.

Product support

Product support
Additional information
For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport.
Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
The following communication and diagnostic tools are also available:
  • Instant Chat
  • Instant Support
  • Diagnose Problem
Refer to the workstation Maintenance and Service Guide for more information on how to receive support.
Technical support
Before you call technical support, refer to the workstation Maintenance and Service Guide for a listing of information you need to have available before you call.
For a listing of all worldwide technical support phone numbers, see http://www.hp.com/support/, select your region, and click Contact HP in the upper-left corner.
Business Support Center (BSC)
For software/driver downloads, warranty information, single-topic documents, user manuals, or service manuals, see http://www.hp.com/go/bizsupport.
IT Resource Center (ITRC)
See http://www.itrc.hp.com/ for a searchable knowledge base for IT professionals.
HP Business and IT Services.
For business and IT information, see http://www.hp.com/hps/.
HP Hardware Support Services
Warranty information
To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, see http://www.hp.com/go/lookuptool.
To extend a standard product warranty, see http://h20219.www2.hp.com/services/us/en/warranty/carepack-overview.html?jumpid=hpr_R1002_USEN. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.

Product documentation

Product documentation
HP user documentation, white papers, and third-party documentation
For the latest online documentation, see http://www.hp.com/support/workstation_manuals. These include this User Guide and the Maintenance and Service Guide.
Product notifications
Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/subscriberschoice/.
Customer advisories and product change notifications are also available on http://www.hp.com/go/bizsupport/.
Workstation QuickSpecs
The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of the system. To access the QuickSpecs, see http://www.hp.com/go/productbulletin/.
Customer Advisories, Security Bulletins, and Notices
To find advisories, bulletins, and notices:
  1. Select the desired product.
  2. From the Resources section, select See more…
  3. Use the scroll bar to select Customer Advisories, Customer Bulletins, or Customer Notices.

Product diagnostics

Product diagnostics
Diagnostics tools
The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide.
Audible beep and LED code definitions
Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the workstation.

Product updates

Product updates
Software, BIOS, and driver updates
See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation.
To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information....
Operating system
For information on operating systems supported on HP workstations, see http://www.hp.com/go/wsos.






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