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HP Scanjet Enterprise 7000n - Replace supplies and parts

Replace the rollers
Replace the rollers under the following conditions:
  • When the Service menu indicates they are due for maintenance.
  • If you experience repeated document jams and cleaning the rollers did not help.
The roller replacement kit contains rollers and installation instructions. To order the replacement kit, go to www.hp.com/support.
  note:
The roller replacement kit is a consumable and is not covered under warranty or standard service agreements.
To replace the rollers, follow these steps:
  1. Press the Power button to turn off the product.
  2. Replace the rollers as described in the installation instructions that were included with the replacement kit.
  3. Close the hatch, and then press the Power button to turn on the product.
  4. Update the product maintenance history:
    1. Touch the Service button on the Home screen, touch the Menu button, and then touch the Maintenance button.
    2. Touch the Replace Rollers button and record the maintenance activity.
  note:
HP recommends that you replace the rollers every 100,000 scans.
Replace the keyboard overlay
You can order keyboard overlays in several languages as accessories. Follow the instructions in the keyboard overlay kit to replace the overlay.
Replace the Jetdirect card
To replace the Jetdirect card, follow these steps.
  1. Press the Power button to turn off the product (1), press the Power switch on the back of the product to the off position (2), disconnect power from the product (3), and then disconnect the Ethernet cable (4).
    Figure : Location of the power controls and network cable
  2. Loosen the two thumbscrews which secure the Jetdirect card cover plate to the back of the product, and then grasp the base of the cover plate and pull it toward you to remove the Jetdirect card.
    Figure : Jetdirect removed
  3. Remove the replacement Jetdirect card from its packaging and insert the card into the card slot.
    Figure : Jetdirect inserted
    1. Align the card with the guide rails in the slot.
    2. Firmly press the card into the slot until the card is seated, and then tighten each thumbscrew a little at a time until both thumbscrews are secure.
  4. Connect the network cable to the card.
    Figure : Network cable connected
  5. Reconnect the power and Ethernet cables, press the Power switch on the back of the product to the on position, and then press the Power button to turn on the product.
Replace the hard drive
To replace the hard drive, follow these steps.
  1. Press the Power button to turn off the product (1), press the Power switch on the back of the product to the off position (2), disconnect power from the product (3), and then disconnect the Ethernet cable (4).
    Figure : Location of the power controls and network cable
  2. Loosen the three screws which secure the back panel drawer to the product, and then slide the back panel/drawer far enough out so you can see the hard drive and reach the hard drive cables.
    Figure : Location of the retaining screws
  3. Unfasten the cable ties which secure the cables to the hard drive.
    Figure : Location of the cable ties
  4. Press the connector tab on the flat cable (1) and disconnect the cable (2), and then disconnect the cable bundle (3).
    Figure : Location of the cable connector tab
  5. To remove the drive, gently lift the drive rail lever on the left leading edge of the drive (1), slide the drive forward (2), and then remove the drive.
    Figure : Location of the hard drive
  6. Remove the black plastic rails from the drive you just removed, and then attach them to the new drive.
    Figure : Location of the side rails
  7. Slide the new drive into the drive housing until it snaps into place, ensuring that the pegs on the side of the drive rails fit into the slot on the drive housing.
    Figure : Hard drive inserted
  8. Attach the flat cable and the cable bundle to the new drive.
    Figure : Cables attached
  9. Secure the cables with the cable ties you previously unfastened.
    Figure : Cables secured
  10. Slide the back panel drawer into place (taking care that no cables are pinched) and secure with the screws you previously loosened.
  11. Reconnect the power and Ethernet cables, press the Power switch on the back of the product to the on position, and then press the Power button to turn on the product.
Upgrade the firmware
You can upgrade both the product firmware and the HP Jetdirect Inside firmware.
Upgrade the product firmware
  note:
You must have access to the product's local administrator password to complete this task.
  1. From the Home screen, touch the Service button and note the installed firmware version.
      note:
    Touch the Details button to view additional information about the content of the installed firmware.
  2. See www.hp.com/support, search for your product, and then look for a link to downloads to see if there is a newer version of firmware available.
  3. Copy the new firmware file to a USB storage device, and then plug the USB device into the USB connector beside the control panel.
      caution:
    Make sure to leave the USB storage device plugged into the USB connector until all upgrades are installed, the product has rebooted, and the Home screen is displayed on the touch screen.
  4. From the Home screen, touch the Service button, and then touch the Firmware Upgrade button.
      note:
    If more than one upgrade option is available, install the hardware NVRAM upgrade first, and then install the firmware upgrade.
  5. Touch the upgrade option you want to install, and then touch the Upgrade Now button.
    The upgrade process can take a few minutes.
  6. When prompted, touch the Yes button to reboot the product.
    Starting the product after a firmware upgrade may take up to 20 minutes.
  7. If necessary, repeat the previous two steps to install a second upgrade.
  note:
You can also upgrade firmware using the Embedded Web Server.
Upgrade the HP Jetdirect Inside firmware
The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separately from the digital-sender firmware. This procedure requires that you have HP Web Jetadmin Version 6.2 or greater installed. Complete the following steps to update the HP Jetdirect firmware with HP Web Jetadmin.
  1. Open the Web Jetadmin program.
  2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.
  3. Select the device that you want to update.
  4. In the Device Tools drop-down list, select Jetdirect Firmware Update.
  5. Under Jetdirect firmware version the Jetdirect model number and current firmware version are listed. Make a note of these.
  6. Scroll down to the list of Jetdirect model numbers and find the model number that you wrote down.
  7. Look at the current firmware version for the model, and see if it is later than the version that you wrote down. If it is, right-click on the firmware link, following the instructions on the Web page to download the new firmware file. The file must be saved into <drive>:\PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT on the computer that is running the HP Web Jetadmin software.
  8. In Web Jetadmin, return to the main device list and select the digital sender again.
  9. In the Device Tools drop-down list, select Jetdirect Firmware Update again.
  10. On the Jetdirect firmware page, the new firmware version appears under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware.

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