HP Designjet 5000/5500 Printer Series - Customer Self Repair (CSR)

This document informs you about the Customer Self Repair (CSR) printer part list and the program instructions for these products HP DJ 5000/5500 Printer Series.

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and to allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• CSR-A parts for which Customer Self Repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
• CSR-B parts for which Customer Self Repair is optional. These parts are also designed for Customer Self Repair. However, if you require that HP replaces them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability, and where geography permits, CSR parts will be shipped for next business-day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center, and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases, where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally within five business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self-repair, HP will pay all shipping and part return costs, and determine the courier/carrier to be used.

note:

This program depends on the country and region rules. If there is any doubt, or if you need further information, look at your printer user documentation, or call HP call center.