HP Customer Support - Knowledge Base







HP Photosmart C8150, C8180, C8183, and C8188 All-in-Ones - Wrong Colors


The printer is working, but the colors on the printed sheets are not the expected colors. The output might look as if only one color has printed, as if a color has not printed, or as if the wrong colors have printed.


Complete these steps in the order presented to resolve the problem. It might not be necessary to complete all of the steps.

Step one: Check the ink cartridges

HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.
If you have checked the ink cartridges and are still experiencing a problem, continue to Step two.

Step two: Print a test page

  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Touch Setup on the display.
  3. Touch Tools.
  4. Touch Self-Test Report.
    Figure : Self Test Diagnostic Page
  5. In the Print Quality Pattern section on the test page, look at the color blocks for any lines and to make sure they match the colors shown in figure 2. If lines appear, continue to Step three. If the colors do not match, continue to Step seven.
    Figure : Print Quality Pattern
If you have completed all of the preceding steps and are still experiencing a problem, continue to Step three.

Step three: Check the printer settings

  1. In the software program you are trying to print from, click File and then click Print. The Print dialog box opens.
  2. Make sure that your printer is selected and then click Preferences. The Printing Preferences dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. The Printing Shortcuts tab lists most printing needs, but you might need to modify some of the options.
    These options are available on the Printing Shortcuts tab:
    • General Everyday Printing
    • Photo Printing–Borderless
    • Photo Printing–With White Borders
    • Fast/Economical printing
    • Presentation printing
    • Two-sided (Duplex) Printing
    These general printing shortcuts have pre-selected settings.
  5. To change the settings from the settings that are available on the Printing Shortcuts tab, click the Features or Color tab.
    Options on the Features or Color tab include:
    • Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches your paper type exactly, select it rather than Automatic.
    • Paper size: Make sure it matches your paper.
    • Print in Grayscale: Print a document in shades of gray.
    • Orientation: Specify how the document is positioned on the page.
    • Paper Source: Select the tray that you want to use for printing.
    • Two sided printing: Print on both sides of the paper.
    • Color Management: Specify the color space that the printer will use to interpret image data.
    • Pages per Sheet: Specify the number of pages in the document that will be printed on each sheet.
If you have completed all of these steps and are still experiencing a problem, proceed to Step four.

Step four: Check the ink levels

When the printer runs out of cyan, magenta, or yellow, it can print only in grayscale.
The printer cannot read ink levels in refilled or remanufactured print cartridge. Instead of an icon, a question mark appears for these cartridges.
  1. Touch Setup on the display.
  2. Touch Tools and then touch Display Ink Gauge.
    The HP All-in-One displays a gauge that shows the estimated ink levels of all cartridges installed.
  3. Each icon corresponds to the ink cartridge that is the same color as the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
    Figure : Ink gauge
If there are any empty cartridges, continue to Step five.

Step five: Replace the empty cartridges

  1. Make sure the HP All-in-One is turned on.
  2. Open the ink cartridge door.
    Figure : Opening the ink cartridge door
  3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then lift the latch.
      Figure : Lifting the latch
    1. Ink cartridge latch for the black ink cartridge
    2. Ink cartridge latches for the color ink cartridges
    The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan (blue), cyan, light magenta (pink), and magenta.
  4. Pull the ink cartridge toward you and out of its slot to remove it.
    Figure : Removing an ink cartridge
  5. Remove the new ink cartridge from its packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    Match the color and pattern of the ink cartridge to the color and pattern on the print carriage.
    Figure : Inserting an ink cartridge
  7. Press down on the gray latch until it clicks into place.
    Figure : Closing the gray latch
  8. Repeat the procedure for each ink cartridge that is being replaced.
  9. Close the ink cartridge door.
    Figure : Closing the ink cartridge door

Step six: Clean the printhead

Do not clean the printhead unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
  1. Make sure that there is plain white paper in the input tray.
  2. Touch Setup.
  3. Touch Tools and then touch Clean Printhead.
    The HP All-in-One cleans the printhead and prints a page that you can recycle or discard.
If you have completed all of these steps and are still experiencing a problem, continue to Step seven.

Step seven: Service your product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Damage caused by the use of non-HP ink might not be covered under warranty.






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