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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet P2010 Series Printers - Firmware upgrades

The HP LaserJet P2010 Series printer features remote firmware update (RFU) capability for both directly-connected and networked devices. The method for downloading remote firmware updates from the Web is similar to that used to download the latest printing-system software and print drivers.
When using the USB port or the network connection, the HP LaserJet P2015 Series printing-system software must be installed before using this utility.
The HP LaserJet P2015 Series printer must be in the READY state as shown onthe LCD display on the control panel and remain powered on during the entire firmware update process.
The RFU utility is supported in Windows 98, Windows ME, Windows 2000, Windows XP, and Windows Vista.
The process for remotely upgrading firmware involves three steps:
  1. Determine the current level of firmware that is installed on the device.
  2. Go to the HP Web site and download the latest firmware to the computer.
  3. Download the new firmware to the device.
  note:
Before running a remote firmware update, turn off the HP LaserJet P2010 Series printer, and then turn it on again.
Determine the current level of firmware
To determine the current level of firmware, view the configuration page. To print a configuration page, do one of the following:
  • Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs are printing.
  • Select it from the Print Information Pages drop-down list on the Services tab in Printer Preferences.
Download the new firmware to the device
The device can receive an RFU update when the device is in a READY state. The device waits for all of the I/O channels to become idle before performing the update.
  note:
If the firmware update involves a change in the format of nonvolatile random-access memory (NVRAM), any menu settings that are changed from the default settings will return to default settings. The settings must be changed again if you want them to be different from the defaults. Examples of settings that are affected in this way are tray types, default symbol sets, and Web-access alerts.
The elapsed time for an update depends on the I/O transfer time, as well as the time that it takes for the device to reinitialize. The I/O transfer time depends on a number of things, including the speed of the host computer that is sending the update and the I/O method (parallel or network). The reinitialization time depends on the specific hardware configuration of the device, such as the number of EIO devices installed, the presence of external paper-handling devices, and the amount of memory that is installed.
Any print jobs that are ahead of the RFU job in the queue are printed before the update is processed.
Remote firmware update
Depending on the speed of the computer, the firmware update process may complete on the printer before the progress bar on the screen completes.
Once the update process has started, do not use your PC for other activity until the process is complete.
  1. Go to the HP Web site and download the latest flash update utility file to the computer.
  2. Turn the printer off and then back on to clear the main printer memory.
  3. Double-click the flash update utility file. The LaserJet P2010 Series Firmware Update (firmware date code) dialog box opens.
  4. Use the Select Printer to Update drop-down menu to select the device driver. If you have previously assigned a different name to the device, choose the name that represents the device.
  5. Click Start. The progress bar will begin to move to the right indicating that information is being transferred.
  6. Do not power cycle the device or the computer during this process or the device may become unstable and/or unusable without further attention from HP. The firmware update can take up to 5 minutes to complete. Please be patient.
  7. During the firmware update, the device LEDs will begin flashing. When the LEDs return to a ready state ( green LED is on), power off the printer and then power on again.
  8. On the computer, a smiling face icon will appear in the dialog box at the conclusion of the successful firmware download.
  9. To verify the firmware update, print a configuration page and verify that the firmware datecode has changed.
Printer messages during the firmware update
The following table lists the causes and results of possible interruptions to the firmware update.
Troubleshooting a firmware update
Cause
Result
The job was cancelled from the control panel.
No update has occurred.
A break in the I/O stream occurred during send (for example, the parallel cable was removed).
No update has occurred.
A power cycle occurred during the RECEIVING UPGRADE process.
No update has occurred.
A power cycle occurred during the PERFORMING UPGRADE process.
No update has occurred. Resend the update through a parallel port.
A power cycle occurred during the INITIALIZING process.
The update has been completed.
Print jobs that are sent to the device while an update is in process do not interrupt the update.
All HP LaserJet devices leave the factory with the most recent firmware version installed. If a remote firmware update fails in an MS Windows operating system, the .RFU file must be resent.
If a remote firmware update fails in a Macintosh operating system, contact support from an HP Customer Care Center.
The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation.
Troubleshooting a firmware update failure
Reason for firmware update failure
Corrective action
The .RFU file is corrupted.
The device recognizes that the file is corrupted and rejects the update. Download the file again and send the new file to the device. Download the file from www.hp.com/go/LJP2010series_firmware.
The wrong device is contained in the .RFU file.
The device recognizes the printer mismatch and rejects the update. Download the correct file and send it to the device. Download the file from www.hp.com/go/LJP2010series_firmware.
The upgrade was interrupted.
See Update messages.
A flash hardware failure occurred.
Although it is extremely unlikely, the device might have a hardware failure. Call technical support to address the problem (see the flyer that came with the device for a local telephone support list).
Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed.
Update messages
Printer message
Explanation
RECEIVING UPGRADE
This message appears from the time the device recognizes the beginning of an .RFU update until the time the device has verified the validity and integrity of the .RFU update.
  note:
If the remote firmware update process is interrupted before the firmware is downloaded (while RECEIVING UPGRADE appears on the control-panel display), the firmware file must be sent again. No message appears on the device control panel to indicate that the update was interrupted.
PERFORMING UPGRADE
This message appears while the device is actually reprogramming the firmware.
  note:
If power is lost during the flash DIMM update (while PERFORMING UPGRADE appears on the control-panel display), the update is interrupted and the message RESEND UPGRADE appears on the control-panel display.
INITIALIZING
This message appears from the time the device has finished reprogramming the DIMM until the device reinitializes.
RESEND UPGRADE
This message appears (in English only) if the firmware update fails because the RFU process is interrupted. It can also occur if firmware for accessories (such as the duplex unit or an output device becomes is corrupted. Perform another update by any means that is supported by the printer, regardless of the connection (network, parallel, or USB).
RFU LOAD ERROR
SEND RFU UPGRADE
ON PARALLEL PORT
This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted.
If this message appears, the update must now be sent only by a computer that is attached to the parallel port of the device.
  note:
To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed.

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