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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet Z3100ps Photo Printer Series - Check the Ink Cartridges Status

Introduction
To view the ink levels of your ink cartridges, press the View ink level key on the front panel.
To get more information on your ink cartridges, you can use the front panel ink menu, HP Easy Printer Care (Microsoft Windows), or HP Printer Utility (Mac OS).
For an explanation of the ink cartridge status messages.
Ink menu procedure
  1. Press the Menu key to return to the main menu and select the Ink menu icon , then Ink cartridge information.
  2. Select the cartridge on which you want information.
  3. The front panel displays:
    • Color
    • Product name
    • Product number
    • Serial number
    • Status
    • Ink level, if known
    • Total ink capacity in milliliters
    • Expiration date
    • Manufacturer
    • Warranty status
HP Easy Printer Care (Microsoft Windows) or HP Printer Utility (Mac OS) procedures
  • In HP Easy Printer Care (Microsoft Windows), go to the Overview tab, each cartridge's status is under Supply Status, Cartridges.
  • In HP Printer Utility (Mac OS), select Information, Printer Status.

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